[19.0][MIG] helpdesk_mgmt_activity: Migration to 19.0

helpdesk_mgmt_activity/README.rst

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+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+============================
+Helpdesk Management Activity
+============================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:43cad50035bccdae49efdf78ef385a3f79b80017ccea9d8ac7709b7beeffa612
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/19.0/helpdesk_mgmt_activity
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-19-0/helpdesk-19-0-helpdesk_mgmt_activity
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=19.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+The module adds the following features:
+
+- Link a ticket to an Odoo model record
+- Set the list of available models for a Helpdesk team
+- Pre-configure ticket description template based on it's category
+- Create an activity for the linked record right from the Ticket
+- Change the Ticket's stage based on the activity state
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Use Cases / Context
+===================
+
+To streamline your helpdesk operations you can set activities to the
+pre-configured odoo modules records right from the Helpdesk.
+
+The ticket will be moved to the pre-defined stage when the activity is
+marked as done.
+
+For instance:
+
+A customer reaches the support team regarding a delayed shipment.  -
+Assign Activity: The helpdesk support team user opens a ticket for the
+relevant Inventory picking record with specific instructions to check
+the shipment status and actions that must be taken. - Warehouse Action:
+The assigned warehouse user sees the new activity in their Odoo
+dashboard, follows the prescribed steps to investigate, and updates the
+activity status accordingly. - Automated Updates: Once the warehouse
+user marks the activity as done, the ticket automatically moves to the
+"Awaiting" stage to be checked by the support team user.
+
+Configuration
+=============
+
+**To Configure Available Odoo Models**
+--------------------------------------
+
+- Go to Helpdesk-->Configuration-->Settings
+- In the Available Models field add models available for a Helpdesk
+
+|Settings view|
+
+To Configure Ticket's Stage on Activity State*\*
+------------------------------------------------
+
+- Go to Helpdesk-->Configuration-->Teams
+- Create a new team or select an existing record
+- Enable the "Set Activities" checkbox to enable the feature
+- Select the "Done Activity Stage" to move the ticket when the activity
+  is done
+
+|Team view|
+
+.. |Settings view| image:: https://raw.githubusercontent.com/OCA/helpdesk/19.0/helpdesk_mgmt_activity/static/img/settings.png
+.. |Team view| image:: https://raw.githubusercontent.com/OCA/helpdesk/19.0/helpdesk_mgmt_activity/static/img/team.png
+
+Usage
+=====
+
+**Go to Helpdesk module**
+-------------------------
+
+- Select a Team
+- Open a Ticket
+- Create a new Ticket
+- In the "Assign Activity" group
+
+  - Select a related model and record in the Source field
+  - Select Activity type and due date
+
+|Helpdesk Activity Fields|
+
+- Enter the Description
+- Click the "Perform Action" button
+- Ticket will be moved to the next preset state and activity will be
+  created in the related model
+- If an activity is Done, the Ticket moves to the pre-defined stage
+
+.. |Helpdesk Activity Fields| image:: https://raw.githubusercontent.com/OCA/helpdesk/19.0/helpdesk_mgmt_activity/static/img/helpdesk_activity_fields.png
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_activity%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Cetmix OÜ
+
+Contributors
+------------
+
+- `Cetmix OÜ <https://cetmix.com>`__:
+
+  - Ivan Sokolov
+  - Mikhail Lapin
+  - Dessan Hemrayev
+  - Maksim Shurupov
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/19.0/helpdesk_mgmt_activity>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt_activity/__init__.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_mgmt_activity/__manifest__.py

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+# Copyright (C) 2024 Cetmix OÜ
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management Activity",
+    "summary": "Create Activities for Odoo records from the Helpdesk",
+    "version": "19.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Cetmix OÜ, Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/res_config_settings_views.xml",
+        "views/helpdesk_ticket_view.xml",
+        "views/mail_activity_views.xml",
+        "views/helpdesk_ticket_team_views.xml",
+    ],
+    "application": False,
+}

helpdesk_mgmt_activity/i18n/ar.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_activity
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 18.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: Automatically generated\n"
+"Language-Team: none\n"
+"Language: ar\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 "
+"&& n%100<=10 ? 3 : n%100>=11 ? 4 : 5;\n"
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model,name:helpdesk_mgmt_activity.model_mail_activity
+msgid "Activity"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_activity.ticket_view_form
+msgid "Activity Config"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "Activity Type is not set!"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,help:helpdesk_mgmt_activity.field_mail_activity__ticket_id
+msgid ""
+"Activity created from helpdesk ticketAfter closing this activity, ticket is "
+"moved to done stage"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "Activity has been created!"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__assigned_user_id
+msgid "Assigned User"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "Assigned User is not set!"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_res_config_settings__helpdesk_available_model_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_activity.res_config_settings_view_form
+msgid "Available Models"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,help:helpdesk_mgmt_activity.field_res_config_settings__helpdesk_available_model_ids
+msgid "Available models for set source record in helpdesk ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,help:helpdesk_mgmt_activity.field_helpdesk_ticket__can_create_activity
+#: model:ir.model.fields,help:helpdesk_mgmt_activity.field_helpdesk_ticket_team__allow_set_activity
+msgid "Available to set activity on source record from ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model,name:helpdesk_mgmt_activity.model_res_config_settings
+msgid "Config Settings"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "Date Deadline is not set!"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket_team__activity_stage_id
+msgid "Done Activity Stage"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__date_deadline
+msgid "Due Date"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_activity.res_config_settings_view_form
+msgid "Helpdesk Activity"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model,name:helpdesk_mgmt_activity.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model,name:helpdesk_mgmt_activity.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__is_new_stage
+msgid "Is New Stage"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_activity.res_config_settings_view_form
+msgid "Models available for a Helpdesk"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,help:helpdesk_mgmt_activity.field_helpdesk_ticket_team__activity_stage_id
+msgid "Move the ticket when the activity in source record is done"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__next_stage_id
+msgid "Next Stage"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_activity.ticket_view_form
+msgid "Perform Action"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__can_create_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket_team__allow_set_activity
+msgid "Set Activities"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__source_activity_type_id
+msgid "Source Activity Type"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__res_id
+msgid "Source Document"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__res_model
+msgid "Source Document Model"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_helpdesk_ticket__record_ref
+msgid "Source Record"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "Source Record is not set!"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#: model:ir.model.fields,field_description:helpdesk_mgmt_activity.field_mail_activity__ticket_id
+msgid "Ticket"
+msgstr ""
+
+#. module: helpdesk_mgmt_activity
+#. odoo-python
+#: code:addons/helpdesk_mgmt_activity/models/helpdesk_ticket.py:0
+msgid "You cannot create activity!"
+msgstr ""