[19.0][MIG] helpdesk_mgmt_activity: Migration to 19.0#1045
Open
dnplkndll wants to merge 10 commits into
Open
Conversation
OCA-git-bot
added
series:19.0
mod:helpdesk_mgmt_activity
dnplkndll
force-pushed
the
19.0-mig-helpdesk_mgmt_activity
branch
from
e1c64e2 to
836d335
Compare
The module adds the following features: - Set the list of models available for a Helpdesk - Refer the Odoo model record to the Helpdesk Ticket - Create an activity for the referring record right from the Helpdesk and move the ticket to the next state automatically - Move the Ticket to a pre-defined stage automatically when the referred activity created from the Helpdesk is marked as Done To streamline your helpdesk operations you can set activities to the pre-configured odoo modules records right from the Helpdesk. The ticket will be moved to the pre-defined stage when the activity is marked as done. For instance: A customer reached out to the support team regarding a delayed shipment. - Assign Activity: The helpdesk support team user opens a ticket for the relevant Inventory picking record with specific instructions to check the shipment status and actions that must be taken. - Warehouse Action: The assigned warehouse user sees the new activity in their Odoo dashboard, follows the prescribed steps to investigate, and updates the activity status accordingly. - Automated Updates: Once the warehouse user marks the activity as done, the ticket automatically moves to the "Awaiting" stage to be checked by the support team use
Currently translated at 100.0% (29 of 29 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt_activity Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt_activity/it/
Currently translated at 100.0% (30 of 30 strings) Translation: helpdesk-18.0/helpdesk-18.0-helpdesk_mgmt_activity Translate-URL: https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_activity/fr/
dnplkndll
force-pushed
the
19.0-mig-helpdesk_mgmt_activity
branch
from
836d335 to
161b5ce
Compare
dnplkndll
force-pushed
the
19.0-mig-helpdesk_mgmt_activity
branch
from
161b5ce to
662c003
Compare
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
7 participants
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Port of
helpdesk_mgmt_activityfrom 18.0 to 19.0.