[19.0][IMP] helpdesk_mgmt: add helpdesk overview dashboard

helpdesk_mgmt/README.rst

@@ -138,10 +138,11 @@ permissions set in Helpdesk.
 Usage
 =====
 
-1. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets
-   dashboard
-2. In the Kanban view, click in the kanban card of a team to see their
-   tickets and create new ones.
+1. Go to *Helpdesk > Overview* to see the agent dashboard with personal
+   KPIs and team kanban cards.
+2. Go to *Helpdesk > Tickets* to manage tickets. In the kanban view,
+   click in the kanban card of a team to see their tickets and create
+   new ones.
 
 |Tickets_Kanban|
 

helpdesk_mgmt/__manifest__.py

@@ -4,7 +4,7 @@
     "name": "Helpdesk Management",
     "summary": """
         Helpdesk""",
-    "version": "19.0.1.1.0",
+    "version": "19.0.1.2.0",
     "license": "AGPL-3",
     "category": "After-Sales",
     "author": "AdaptiveCity, "
@@ -42,6 +42,7 @@
         "web.assets_backend": [
             "helpdesk_mgmt/static/src/views/**/*.esm.js",
             "helpdesk_mgmt/static/src/views/**/*.xml",
+            "helpdesk_mgmt/static/src/scss/helpdesk_dashboard.scss",
         ],
         "web.assets_unit_tests": [
             "helpdesk_mgmt/static/tests/**/*.test.js",

helpdesk_mgmt/i18n/helpdesk_mgmt.pot

@@ -6,6 +6,8 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Odoo Server 19.0\n"
 "Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2026-06-10 07:46+0000\n"
+"PO-Revision-Date: 2026-06-10 07:46+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
 "MIME-Version: 1.0\n"
@@ -23,6 +25,13 @@ msgstr ""
 msgid "<em class=\"font-weight-normal text-muted\">Tickets in stage:</em>"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid ""
+"<i class=\"fa fa-envelope-o\" title=\"Team email alias\" role=\"img\" aria-"
+"label=\"Team email alias\"/>"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_ticket_new_button
 msgid "<i class=\"fa fa-plus\"/> New"
@@ -53,7 +62,32 @@ msgstr ""
 
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
-msgid "<span class=\"fw-bolder\">View</span>"
+msgid "<span class=\"text-muted text-nowrap\">Open</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span class=\"text-muted text-nowrap\">Unassigned</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span class=\"text-muted text-nowrap\">Urgent</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>Customize</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>Tickets Closed</span>"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "<span>View</span>"
 msgstr ""
 
 #. module: helpdesk_mgmt
@@ -293,7 +327,6 @@ msgstr ""
 #. module: helpdesk_mgmt
 #. odoo-python
 #: code:addons/helpdesk_mgmt/controllers/myaccount.py:0
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
 msgid "All"
 msgstr ""
 
@@ -365,6 +398,18 @@ msgstr ""
 msgid "Avatar"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Avg Last 7 days"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Avg Open Hours"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:helpdesk.ticket.stage,name:helpdesk_mgmt.helpdesk_ticket_stage_awaiting
 msgid "Awaiting"
@@ -462,6 +507,24 @@ msgstr ""
 msgid "Closed Date"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Closed Last 7 Days"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+#: model:ir.actions.act_window,name:helpdesk_mgmt.overview_closed_today_window
+#: model:ir.actions.act_window,name:helpdesk_mgmt.overview_closed_week_window
+msgid "Closed Tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Closed Today"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__color
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_tag__color
@@ -578,12 +641,6 @@ msgstr ""
 msgid "Customer Portal URL"
 msgstr ""
 
-#. module: helpdesk_mgmt
-#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_dashboard_action
-#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_dashboard_menu
-msgid "Dashboard"
-msgstr ""
-
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__rotting_days
 msgid "Day count since this resource was last updated"
@@ -889,11 +946,29 @@ msgid "High"
 msgstr ""
 
 #. module: helpdesk_mgmt
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
 msgid "High Priority"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "High priority (2 of 3)"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "High priority level 2 of 3"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__open_hours
+msgid "Hours while open"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__id
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__id
@@ -935,7 +1010,9 @@ msgstr ""
 
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_error
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket__message_has_sms_error
 #: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_team__message_has_error
+#: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_team__message_has_sms_error
 msgid "If checked, some messages have a delivery error."
 msgstr ""
 
@@ -1079,7 +1156,16 @@ msgid "My Followed Tickets"
 msgstr ""
 
 #. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "My Performance"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
 #: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_my_tickets_action
+#: model:ir.actions.act_window,name:helpdesk_mgmt.overview_agent_open_tickets_window
 #: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_own_ticket_menu
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
 msgid "My Tickets"
@@ -1175,6 +1261,11 @@ msgstr ""
 msgid "Number of tickets"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
+msgid "Number of tickets closed in the past 7 days."
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__todo_ticket_count_high_priority
 msgid "Number of tickets in high priority"
@@ -1196,17 +1287,12 @@ msgid "Open"
 msgstr ""
 
 #. module: helpdesk_mgmt
-#. odoo-python
-#: code:addons/helpdesk_mgmt/models/helpdesk_ticket_team.py:0
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__open_ticket_count
 msgid "Open Tickets"
 msgstr ""
 
-#. module: helpdesk_mgmt
-#. odoo-python
-#: code:addons/helpdesk_mgmt/models/helpdesk_ticket_team.py:0
-msgid "Open Tickets without team"
-msgstr ""
-
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_team__alias_force_thread_id
 msgid ""
@@ -1225,6 +1311,12 @@ msgstr ""
 msgid "Other Information"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_dashboard_action
+#: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_dashboard_menu
+msgid "Overview"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_category__parent_id
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_ticket_category_search
@@ -1364,6 +1456,18 @@ msgstr ""
 msgid "Rotting"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__message_has_sms_error
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__message_has_sms_error
+msgid "SMS Delivery error"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Sample"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #. odoo-python
 #: code:addons/helpdesk_mgmt/controllers/myaccount.py:0
@@ -1536,10 +1640,8 @@ msgstr ""
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,help:helpdesk_mgmt.field_helpdesk_ticket_team__alias_id
 msgid ""
-"The email address associated with                                this "
-"channel. New emails received will                                "
-"automatically create new tickets assigned                                to "
-"the channel."
+"The email address associated with this channel. New emails received will "
+"automatically create new tickets assigned to the channel."
 msgstr ""
 
 #. module: helpdesk_mgmt
@@ -1642,19 +1744,35 @@ msgid "Ticket number"
 msgstr ""
 
 #. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
 #: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_action
+#: model:ir.actions.act_window,name:helpdesk_mgmt.helpdesk_ticket_action_team
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__ticket_ids
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_partner__helpdesk_ticket_count_string
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_res_users__helpdesk_ticket_count_string
 #: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_menu
 #: model:ir.ui.menu,name:helpdesk_mgmt.helpdesk_ticket_reporting_analysis
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_layout
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_home
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_my_tickets
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.res_config_settings_view_form
 msgid "Tickets"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+#: model:ir.actions.act_window,name:helpdesk_mgmt.overview_ticket_analysis_window
+msgid "Tickets Analysis"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__ticket_closed
+msgid "Tickets Closed (7 days)"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #. odoo-python
 #: code:addons/helpdesk_mgmt/controllers/myaccount.py:0
@@ -1664,8 +1782,9 @@ msgid "Title"
 msgstr ""
 
 #. module: helpdesk_mgmt
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
-msgid "To Do"
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Today"
 msgstr ""
 
 #. module: helpdesk_mgmt
@@ -1679,11 +1798,15 @@ msgid "Type of the exception activity on record."
 msgstr ""
 
 #. module: helpdesk_mgmt
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
 msgid "Unassigned"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__unassigned_tickets
+msgid "Unassigned Tickets"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.view_helpdesk_team_tree
 msgid "Unassigned tickets"
@@ -1692,7 +1815,6 @@ msgstr ""
 #. module: helpdesk_mgmt
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket__unattended
 #: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_stage__unattended
-#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_kanban_view
 #: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
 msgid "Unattended"
 msgstr ""
@@ -1702,6 +1824,30 @@ msgstr ""
 msgid "Unattended tickets"
 msgstr ""
 
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.helpdesk_ticket_view_search
+msgid "Urgent"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#: model:ir.model.fields,field_description:helpdesk_mgmt.field_helpdesk_ticket_team__urgent_ticket
+msgid "Urgent Tickets"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Urgent priority (3 of 3)"
+msgstr ""
+
+#. module: helpdesk_mgmt
+#. odoo-javascript
+#: code:addons/helpdesk_mgmt/static/src/views/helpdesk_dashboard/helpdesk_team_dashboard.xml:0
+msgid "Urgent priority level 3 of 3"
+msgstr ""
+
 #. module: helpdesk_mgmt
 #: model:ir.model,name:helpdesk_mgmt.model_res_users
 #: model:res.groups,name:helpdesk_mgmt.group_helpdesk_user