... a contemporary perspective on how to integrate B2C Commerce and the Salesforce Customer 360 Platform to power frictionless customer experiences in the B2C domain.

🤖 Provides rich user interface by LWC lightningsnapin-base-chat-message base component in Salesforce Einstein Bots and Embedded Service for Web.

Salesforce OpenCTI Demo Adapter

Salesforce Chat integration with Unity (CRM integration with Unity)

A custom Salesforce knowledge search screen where you can filter articles by data category

Kaido Helpdesk System — an enterprise ticketing and ITSM platform simulation featuring Salesforce Service Cloud and BMC Helix ITSM built using pure HTML, CSS, and JavaScript.

Salesforce Agentforce-style case triage and governed recommendation demo with React, Apex, LWC, Platform Events, and Salesforce DX.

Production-grade Salesforce portfolio — Sales Cloud · Service Cloud · Experience Cloud · Agentforce · Full SDLC documentation suite

Salesforce Service Cloud case automation and release stability demo with React, Apex, LWC, Platform Events, and Salesforce DX.

Nodejs app built using Blot SDK to integrate Salesforce Service Cloud with Slack using Heroku for hosting.

Salesforce Developer portfolio with Apex, LWC, Service Cloud, Agentforce demos, certifications, and CRM project storytelling

Salesforce Service Cloud support console and case automation demo with React, Apex, LWC, Platform Events, and Salesforce DX.

pass crt-261 exam

Laboratório prático de Análise Funcional e Arquitetura Salesforce. Implementação de triagem inteligente e automação de diagnóstico (Screen Flows) para Service Cloud, focada em otimização de processos de ISP e metodologia ágil.

End-to-end, critic-only editor for Salesforce Enhanced Chat and Omni-Channel SDDs—finds the five highest-risk design gaps without rewriting the author's work.