I am a Salesforce Developer with 5+ years of experience delivering CRM development, automation, integrations, and release management across enterprise Salesforce environments.
My work spans Apex, Lightning Web Components, Salesforce Flow, Platform Events, SOQL, REST APIs, Named Credentials, OAuth, Gearset, Git, Salesforce DX, CI/CD, sandbox management, rollback planning, and post-deployment validation. I have supported CRM platforms used by 5,000+ users and worked across Salesforce development, CRM business analysis, release ownership, and platform delivery.
Currently, I am focused on Salesforce Developer and CRM Platform Engineer roles where I can combine platform development, integration reliability, release discipline, and secure CRM delivery.
| Area | What I Work On |
|---|---|
| Salesforce platform | CRM, Service Cloud, Lightning Experience, Agentforce, Data Cloud, Einstein Trust Layer, reports, dashboards |
| Development and automation | Apex, Apex Triggers, Batch Apex, Queueable Apex, Scheduled Apex, LWC, Aura, Visualforce, SOQL, Flow, Platform Events, Custom Metadata, Validation Rules |
| Integrations | REST APIs, HTTP callouts, Named Credentials, OAuth, AWS services, ERP and payment integrations, authentication, error handling, retry logic, integration logging |
| DevOps and testing | Gearset, Git, Salesforce DX, CI/CD, metadata deployments, Apex testing, automated validation, sandbox management, rollback planning |
| Delivery | Requirements gathering, user stories, acceptance criteria, UAT, defect triage, stakeholder management, release management, Agile/Scrum |
| Role | Organization | Highlights |
|---|---|---|
| Salesforce Developer | Snowflake | Reduced release rework by 18%, decreased repeat support tickets by 12%, and cut release-review time by 28% by standardizing Gearset checks, Apex testing, Flow activation, and metadata validation |
| CRM Business Systems Analyst | Kelley School of Business, Indiana University | Converted admissions and student-support CRM needs into Salesforce user stories, acceptance criteria, reports, field updates, and UAT documentation |
| Senior Salesforce Developer | IBM | Optimized Apex and LWC for a 5,000+ user Salesforce CRM, increased page-load speed 2.3x through Visualforce-to-LWC migration, and reduced manual case-handling effort by 34% |
| Salesforce Developer | Cognizant | Built Apex, LWC, Aura, SOQL, and trigger-based CRM workflows for 3,180 users and integrated Salesforce with payment, ERP, and marketing platforms |
| Result | Context |
|---|---|
| 5+ years | Salesforce CRM development, automation, integrations, and releases |
| 5,000+ users | Production CRM support and platform development |
| 28% faster release review | Standardized Gearset deployment checks, Apex tests, Flow activation, and metadata validation |
| 34% less manual case effort | Salesforce Flow and Platform Events automation |
| 24% lower average handling time | Agentforce case triage with Data Cloud context and Einstein Trust Layer controls |
| 3 Salesforce certifications | Platform Developer I, Platform App Builder, Administrator |
Live portfolio aligned to my current Salesforce resume.
- Live: www.parvezshaik.com
- Built with Next.js, React, TypeScript, Tailwind CSS, and Framer Motion
- Includes experience, projects, certifications, achievements, resume download, and proof links
Case triage and release-readiness workflow using LWC, Apex, Salesforce Flows, Platform Events, REST APIs, Salesforce DX, and Git.
- Reduced manual case review by 29% during testing
- Reduced release rework by 18%
- Live demo: parvezsk3.github.io/crm-case-automation-release-stability
Agentforce case-triage solution using Data Cloud context, Einstein Trust Layer controls, REST APIs, Apex, and LWC.
- Classified cases by intent and urgency
- Protected sensitive customer data with Einstein Trust Layer controls
- Reduced average handling time by 24%
- Live demo: parvezsk3.github.io/ai-driven-case-triage-resolution
Support case console for creating, routing, updating, and escalating cases.
- Reduced manual review steps by 31.2% during testing
- Reduced overdue case follow-up time by 22%
- Live demo: parvezsk3.github.io/service-case-automation-support-console
Idea-prioritization agent built for Luddy Hackathon 2025.
- 2nd Runner-Up at Luddy Hackathon 2025
- Built with Python, LangChain, Ollama, Streamlit, Plotly, prompt engineering, and ReAct reasoning
- Evaluates innovation ideas across ROI, feasibility, effort, risk, adoption, and strategic alignment
| Credential | Issued |
|---|---|
| Salesforce Certified Administrator | Jun 2025 |
| Salesforce Certified Platform App Builder | Jul 2025 |
| Salesforce Certified Platform Developer I | Aug 2025 |
Verification: sforce.co/verifycerts and Trailhead profile
| Achievement | Recognition |
|---|---|
| Adult First Aid/CPR/AED Certification | American Red Cross, completed through IU Recreational Sports, valid through May 2027 |
| Team Pluto | 2nd Runner-Up, Luddy Hackathon 2025 |
| Indiana Toxicity Watch | 1st Runner-Up, Luddy Hackathon Third Edition |
Apex Apex Triggers Batch Apex Queueable Apex Scheduled Apex Lightning Web Components Aura Visualforce SOQL Salesforce Flow Platform Events Custom Metadata Validation Rules Service Cloud Lightning Experience Agentforce Data Cloud Einstein Trust Layer Named Credentials OAuth REST APIs HTTP Callouts Gearset Git Salesforce DX CI/CD Apex Testing
MS in Computer Science
Indiana University Bloomington, Aug 2024 - May 2026
- Portfolio: www.parvezshaik.com
- LinkedIn: linkedin.com/in/parvezshaik44
- Trailhead: salesforce.com/trailblazer/parvez
- GitHub: github.com/ParvezSK3
- Email: parvezshaik3008@gmail.com