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- PowerShell Help Desk Toolkit v1.0# PowerShell Help Desk Toolkit
This repository contains beginner-friendly PowerShell scripts and technical documentation for common IT Support, Help Desk, Desktop Support, and Junior Systems Administrator tasks.
The goal of this project is to demonstrate practical troubleshooting, basic automation, Windows support skills, and clear technical documentation.
- PowerShell fundamentals
- Windows troubleshooting
- Basic IT automation
- System information collection
- Disk space checks
- Network connectivity testing
- Windows service troubleshooting
- Printer support basics
- Windows Update support checks
- Help desk ticket documentation
| Folder | Purpose |
|---|---|
scripts/ |
PowerShell scripts for common support tasks |
docs/ |
Notes explaining PowerShell concepts and scripts |
checklists/ |
Troubleshooting checklists |
tickets/ |
Realistic help desk ticket examples |
| Script | Purpose |
|---|---|
get-system-info.ps1 |
Collects basic system information |
check-disk-space.ps1 |
Checks drive usage and free space |
check-network-connectivity.ps1 |
Tests basic network connectivity |
restart-print-spooler.ps1 |
Restarts the Windows Print Spooler service |
list-running-services.ps1 |
Lists running Windows services |
check-windows-updates.ps1 |
Checks Windows Update service status and recent hotfixes |
collect-basic-troubleshooting-info.ps1 |
Collects basic troubleshooting information into a report |
- A user reports a slow computer
- A workstation has low disk space
- A user cannot access websites
- A printer has stuck print jobs
- A device may need Windows Update review
- A ticket needs system information before escalation
These scripts are for learning and lab use. Review all scripts before running them. Some scripts may require administrator permissions. Do not run scripts in a business or production environment without approval.
This project does not contain real company data, private user data, passwords, credentials, or sensitive business information.