This repository documents Active Directory user management concepts commonly used in IT Support, Service Desk, Desktop Support, Technical Support, and Junior Systems Administrator roles.
The goal of this lab is to demonstrate practical understanding of user account creation, password resets, account lockouts, security groups, organizational units, permissions concepts, onboarding, offboarding, and clear help desk documentation.
- Active Directory fundamentals
- User account management
- Password reset documentation
- Account lockout troubleshooting
- Security group concepts
- Organizational Unit documentation
- Basic permissions concepts
- User onboarding and offboarding workflows
- Access request documentation
- Help desk ticket writing
| Folder | Purpose |
|---|---|
docs/ |
Active Directory notes and process documentation |
checklists/ |
Repeatable support checklists |
tickets/ |
Realistic support ticket examples |
diagrams/ |
Sample Active Directory structure documentation |
- New employee account creation
- User forgot password
- User account locked out
- User needs access to a group or shared resource
- User leaves the organization
- Account disabled by mistake
- Security group membership review
- Basic permissions troubleshooting
This is a learning and documentation lab. It does not contain real usernames, passwords, company data, domain information, credentials, or private user information.
