Pro user manual edits

[sallybracegirdle]

Small edits to include

• Setting response templates to inactive
• Dynamic ward messaging

Please check the following:

• Has the code POD documentation been added or updated?
• Whether this PR should include changes to any public documentation, or the FAQ;
• All cobrand-specific commits start their commit message with the cobrand in square brackets;
• Is new functionality tested? CodeCov will warn you about the diff coverage, but won’t complain about e.g. new files;
• Will cobrand-specific changes require additional work to ensure consistent behaviour on www.fixmystreet.com?
• Are the changes tested for accessibility?
• Have you updated the changelog? If this is not necessary, put square brackets around this: skip changelog

Please check the contributing docs, and describe your pull request here.
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Please include any issues that are fixed, using "fixes" or "closes" so that
they are auto-closed when the PR is merged.

Thanks for contributing!

[codecov]

Codecov Report

✅ All modified and coverable lines are covered by tests.
✅ Project coverage is 83.52%. Comparing base (4720aa0) to head (2951020).
⚠️ Report is 20 commits behind head on master.

Additional details and impacted files

@@            Coverage Diff             @@
##           master    #6029      +/-   ##
==========================================
+ Coverage   83.41%   83.52%   +0.10%     
==========================================
  Files         500      500              
  Lines       37394    38363     +969     
  Branches     6177     6372     +195     
==========================================
+ Hits        31193    32041     +848     
- Misses       4390     4513     +123     
+ Partials     1811     1809       -2     

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