Shopify notification email templates

All 52 default Shopify notification email templates, organized by category.

Customer notifications

Order processing

• Order confirmation - Sent when a customer places an order
• Draft order invoice - Sent when you create an invoice on the draft order page
• Shipping confirmation - Sent when you mark an order as fulfilled

Local pick up

• Ready for local pickup - Sent when an order is ready to be picked up
• Picked up by customer - Sent to confirm an order was picked up by the customer

Local delivery

• Order out for local delivery - Sent when an order is out for local delivery
• Order locally delivered - Sent to confirm the order was delivered
• Order missed local delivery - Sent when a customer misses a local delivery

Gift cards

• New gift card - Sent to the customer or recipient when a gift card is fulfilled, or when you send a gift card
• Gift card receipt - Sent to the customer if they add a recipient to a gift card

Store credit

• Store credit issued - Sent when a store credit amount is credited to the customer's account

Order exceptions

• Order invoice - Sent when an order has an outstanding balance
• Order edited - Sent when an order is edited
• Order canceled - Sent if a customer cancels their order
• Order payment receipt - Sent after you charge a customer's saved payment method
• Order refund - Sent if an order is refunded
• Abandoned checkout - Sent when a customer doesn't finish checking out
• Order link - Sent when a customer requests a new link from an expired order status page

Payments

• Payment error - Sent if a customer's payment can't be processed during checkout
• Pending payment error - Sent when a customer's pending payment can't be processed
• Pending payment success - Sent after a customer's pending payment has been processed successfully
• Payment reminder - Sent on or after the due date for an unpaid order

Point of Sale

• POS abandoned checkout - Sent when a POS draft order is created so a customer can complete a purchase online
• POS email to customer - Sent when a POS cart is emailed to customer so it can be completed online
• POS and mobile receipt - Sent when a customer places an in-person order and requests a receipt
• POS exchange receipt - Sent when a customer completes a POS exchange and requests a receipt
• Return receipt - Sent when a customer completes a return and requests a receipt

Shipping updated

• Shipping update - Sent when you add or update an order tracking number
• Out for delivery - Sent when an order with a tracking number is out for delivery
• Delivered - Sent if an order with a tracking number is delivered

Returns and cancellations

• Return created - Sent when you create a return, including any return label or tracking information
• Order-level return label created - Sent when you create a return label from the order page (US only)
• Return request received - Sent to confirm a customer's self-serve return request was received
• Return request approved - Sent when you approve a return request
• Return request declined - Sent when you decline a return request
• Request received - Sent to confirm a customer's return or cancellation request was received
• Cancellation request declined - Sent when you decline a customer's cancellation request

Accounts and outreach

• Customer account invite - Sent when you invite a customer to create an account
• Customer account welcome - Sent when a customer completes their account activation
• Customer account password reset - Sent when a customer requests to reset their account password
• Customer payment method add request - Sent when a customer requests to add a new payment method
• Customer payment method update request - Sent when a customer requests to update their payment method
• Customer payment method restore request - Sent when a customer requests to restore their inactive payment method
• B2B access email - Sent when a customer is added to a company
• B2B location update payment method - Sent when a customer requests to update their payment method for a B2B location
• Contact customer - Sent when you contact a customer from the orders or customers page
• Customer email address change confirmation - Sent when a customer changes their email address

Marketing double opt-in

• Customer marketing confirmation - Double opt-in confirmation for email/SMS marketing

Staff notifications

• New order - Sent to staff when a customer places an order
• New draft order - Sent to staff when a draft order is created
• Return request (staff) (preview-only, no source) - Sent to staff when a customer submits a return request
• Sale attribution edited - Sent to staff when sale attribution is edited

Fulfillment request

• Fulfillment request - Sent to your fulfillment service provider when you mark an order as fulfilled