Connect your Magento 2 store forms directly to Freshdesk. This free add-on for MageMe WebForms automatically creates Freshdesk support tickets from customer form submissions — no coding required.
- Automatically create Freshdesk tickets when customers submit a form
- Map form fields to Freshdesk ticket properties (type, status, priority, source)
- Auto-assign tickets to specific agents, groups, and companies
- Attach uploaded files and gallery images to tickets with MIME type preservation
- Support for Freshdesk custom fields (cf_* prefix) with automatic type conversion
- Apply multiple tags to tickets for organized ticket management
- Resend submissions to Freshdesk manually from the Magento admin panel
- Magento 2.4.x
- MageMe WebForms 3 version 3.5.0 or higher
- PHP
curlandjsonextensions - Freshdesk account with API access
composer require mageme/module-webforms-3-freshdesk
bin/magento setup:upgrade
bin/magento cache:flush
- Go to Stores > Configuration > MageMe > WebForms > Freshdesk and enter your Freshdesk domain and API key.
- Open any form in the admin panel and configure the Freshdesk integration tab to map fields and set ticket properties.
Extend your Magento 2 forms with more CRM and marketing integrations:
- HubSpot — sync contacts, companies, and tickets
- Salesforce — create leads from form submissions
- Zoho CRM & Desk — create leads and support tickets
- Zendesk — create tickets with custom field types
- Klaviyo — build profiles and grow your email lists
- Mailchimp — subscribe customers to audiences
- Zapier — connect forms to 7000+ apps
Need a feature an extension doesn't cover, or a bespoke Magento build? MageMe takes on custom extension development and integration work.
- Documentation: docs.mageme.com
- Bug reports and feature requests: GitHub Issues
Governed by the MageMe End User License Agreement (mageme.com/license). This add-on is distributed free of charge.
MageMe WebForms is a no-code form builder for Magento 2 — conditional logic, multi-step forms, file uploads, and CRM integrations. → Get WebForms