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DtV account types
Going from the most limited type of account up to the most powerful:
Someone who has texted in for a ride, or scheduled one via the ride scheduling web page. All that's visible to them on the site is the URL for scheduling a ride. Most of their interaction with the system is via text message.
Someone who has signed up to volunteer to drive. They can see the volunteer signup page. After signing up they need be approved by the admin of the ride zone they've signed up for. Once approved they have access to the driver app at /driving. There can be multiple drivers for a ride zone--as many as the ride zone admin thinks is necessary for the volume of rides they're expecting. For reference Philadelphia is planning on recruiting 50 drivers, in the expectation that they'll have around 25 actually driving on election day.
Someone who can see the dispatcher app. When they log in from the 'Sign in' link at the top of the homepage, they're able to see the dispatch page for their ride zone, and a few other pages related to that, like the page listing all drivers for their zone. The dispatcher app lets them monitor all the conversation and rides that are in progress, and to communicate with voters if the voter needs help or the bot gives up. There can be multiple dispatchers for ride zone, though only one or two should be "on duty" at a time, if they're working together, so that they don't step on each others toes (like two dispatchers assign the same ride to different drivers). Ride zones will have more drivers than dispatchers.
Like a dispatcher account, but also able to approve drivers. We also have this person's contact information--they're the point person for all contact with DtV. They're responsible for recruiting drivers, making sure their ride zone's phone number and ride-scheduling URL gets distributed, and coordinating with DtV for training for their team.
A DtV staffer, who can see all ride zone dispatch pages, and do admin-only functions across all accounts, like edit users or create new ride zones, run the simulator, etc.