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troubleshoot(otel): add generic.otel index template troubleshooting page (#6974)#7081

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alexandra5000:6974-otel-index-template
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troubleshoot(otel): add generic.otel index template troubleshooting page (#6974)#7081
alexandra5000 wants to merge 1 commit into
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alexandra5000:6974-otel-index-template

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Summary

Adds a troubleshooting page for silent ingest failure caused by a missing or misconfigured generic.otel index template when using mapping.mode: otel.

Closes #6974

Two items in the draft need SME confirmation before merging (marked with TODO comments inline).

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If you answered Yes to the previous question, please specify the tool(s) and model(s) used (e.g., Google Gemini, OpenAI ChatGPT-4, etc.).
Tool(s) and model(s) used: Claude Opus 4.8


## Causes

<!-- TODO: SME confirmation needed — who installs the generic.otel templates (EDOT Collector on first run? {{fleet}}? ES itself?) and what triggers reinstallation? -->

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@gregkalapos @axw Could you help with this one?


:::{step} Reinstall the index template

<!-- TODO: SME confirmation needed — what are the exact steps to reinstall or repair the generic.otel template? Is it a Collector restart, a Fleet policy push, or a manual ES API call? -->

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@gregkalapos @axw And this one please 🙏

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Add troubleshooting entry: generic.otel index template missing or misconfigured causes silent ingest failure

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