LogstashAgent `GLIBC_2.38' not found error

[zhwen0]

Type of Issue

• Bug
• Feature Request
• Security Concern
• Question

Description

When I try to install LogstashAgent, I got the error

[PYI-3800:ERROR] Failed to load Python shared library '/root/logstash-agent/_internal/libpython3.12.so.1.0': /lib64/libm.so.6: version `GLIBC_2.38' not found (required by /root/logstash-agent/_internal/libpython3.12.so.1.0)

Steps to Reproduce (if applicable)

1. Run sudo ./logstash-agent/logstash-agent install --enroll <token> --logstash-ui-url https://<logstash-ui-ip>:8443 --yes

Environment (if applicable)

• OS: Red Hat Enterprise Linux 8.10
• Browser:
• LogstashAgent Version: v0.5.2
• Deployment Method:

Additional Context

Error message
[PYI-3800:ERROR] Failed to load Python shared library '/root/logstash-agent/_internal/libpython3.12.so.1.0': /lib64/libm.so.6: version `GLIBC_2.38' not found (required by /root/logstash-agent/_internal/libpython3.12.so.1.0)

Running getconf GNU_LIBC_VERSION in my environment returns glibc 2.28.

[Codyjackson0321]

Hey @zhwen0, thanks for reporting this! We identified an issue with how the LogstashAgent binaries are currently built, which prevents the packaged release from running on RHEL 8.

We're going to update our release build process to produce compatible binaries. We'll update this issue once the fix has been implemented and tested, and close it once a corrected release is available.