Clean Ticket Flow

An ATM maintenance ticketing app for iOS. Three user roles (bank custodian, dispatcher, field technician) work from one shared database as a single source of truth, following a ticket from first report to resolution.

What the App Does

Clean Ticket Flow lets bank custodians report ATM problems and follow their tickets. Dispatch then triages and assigns the work, and technicians carry it out in the field. Each role signs in with its own credentials and sees only the tools it needs.

Custodian: report and track

• Report an issue by choosing the ATM, issue type, priority (Low to Critical) and a description
• Track open and resolved tickets, with a progress bar: Submitted → Assigned → In progress → Resolved
• View every ATM at the branch and its current status

Sign in	Branch home	Report an issue	My Tickets

Dispatch: assign and oversee

• Assign tickets to technicians, with techs sorted by zone proximity and availability
• Cancel tickets that aren't covered by the company
• See field activity at a glance: who is on shift, busy or available
• Watch SLA countdowns on every ticket in the queue
• Generate SLA reports: compliance by month, average resolution time, tickets by issue type

Dispatch queue	Assign technician	Technicians	SLA reports

Technician: work the ticket

• View tickets assigned by dispatch, sorted by SLA deadline
• Open a ticket for ATM details, model, location and service history
• Tap Directions to open a maps app with the location pre-loaded
• Move a ticket through En Route → On Site → Marked Resolved
• Add parts from van inventory and add notes to the ticket
• Check van inventory, with low-stock warnings and a restock request
• Review a history of completed tickets with average SLA resolution time

My Tickets	Ticket detail	Parts and resolve	Van inventory	History

Built-in search

Search by ticket number, ATM ID or branch, for when things get busy.

Tech Stack

• Swift
• SwiftUI for the interface
• SwiftData for persistence, shared across all roles
• Swift Testing (Apple's testing library)
• Foundation

Roadmap

Notifications are not yet implemented. They would alert every role when a ticket's status changes. Technicians and dispatch are the top priority, since they need to know about changes as soon as possible.