I am an IT Support Specialist with practical experience supporting end users, Windows workstations, software, user accounts, printers, email, Wi-Fi and network connectivity. I enjoy investigating technical problems, documenting solutions and helping people work effectively and securely.
I am interested in IT Support, Technical Support, Help Desk, Service Desk and System Support opportunities in Finland and Europe.
- IT Support Specialist based in Vantaa, Finland
- Customer-focused and solution-oriented
- Comfortable supporting users remotely and on site
- Interested in reliable, secure and well-documented IT services
- English: approximately B2 in the verified CV profile
- Finnish: A1–A2/basic level in the verified CV profile
- Windows 10/11
- Laptop, desktop, printer and mobile-device support
- Hardware and software troubleshooting
- Email, Wi-Fi and network-connectivity troubleshooting
- Remote Desktop and TeamViewer
- Microsoft 365
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- Windows Autopilot
- Group Policy
- Windows user-account support
- Windows Server basics
- Linux
- Virtual machines
- Print-server support
- Basic networking
- System support and operational troubleshooting
- ITSM and ticketing workflows
- Asset management
- Technical documentation
- Access control and password policies
- Cybersecurity fundamentals
- User and stakeholder communication
- Google Workspace
- Data cleaning and digital records
- Data entry, reporting and information maintenance
- Introduction to Cybersecurity — Cisco Networking Academy / Helsinki Business College
- Cyber Threat Management — Cisco Networking Academy
- Cybersecurity Essentials — Cisco Networking Academy / Helsinki Business College
- Training records covering Microsoft 365, Azure fundamentals, Active Directory, Microsoft Entra ID, Intune, Windows Autopilot, PowerShell, Microsoft Defender concepts and related systems topics
The supporting certificates and training records are available in the portfolio certificate section.
IT Support Specialist · Helsinki Business College, Finland
EQF Level 5 · Completed 29 May 2026
The qualification included vocational units covering Basic ICT Tasks, Technical Support Service, System Support and Cybersecurity. The official qualification certificate records 180 competence points and a weighted average of 4.15 for vocational units and common vocational units.
The Millennium University
Major: Finance & Banking
Completed: Spring Semester 2023
CGPA: 3.14 / 4.00
Dhaka, Bangladesh · 01 January 2025 – 27 December 2025
- Provided IT support and technical troubleshooting for end users.
- Installed, configured and maintained Windows workstations, software and user accounts.
- Supported Microsoft 365, Active Directory, Microsoft Entra ID and Google Workspace.
- Troubleshot hardware, software, printers, email, Wi-Fi and network-connectivity issues.
- Assisted with Windows Server, virtual machines, Group Policy and print-server administration.
- Monitored systems and performed backup verification.
- Supported access-control and password-policy tasks.
- Provided remote technical support using TeamViewer and Remote Desktop.
- Documented technical issues, solutions and support activities.
Remote · 01 January 2025 – 01 January 2026
- Provided data and IT support to users remotely.
- Assisted with data management, data entry and digital records.
- Helped resolve basic software- and system-related issues.
- Communicated with team members remotely and completed tasks accurately and on time.
Guangzhou, China · 01 February 2020 – 01 January 2023
- Supported e-commerce and digital operations.
- Maintained online product information and digital content.
- Assisted with customer inquiries and basic technical support for digital platforms.
These are representative areas from my verified professional support work, not fictional client projects.
- Windows workstation and user setup: Installation, configuration and maintenance of Windows devices, software and user accounts.
- Microsoft identity and productivity support: User support involving Microsoft 365, Active Directory, Microsoft Entra ID, Intune and Google Workspace.
- Connectivity and device troubleshooting: Investigation of hardware, printers, email, Wi-Fi and network-connectivity problems.
- Server and system support: Assistance with Windows Server, virtual machines, Group Policy and print-server administration.
- Remote support and documentation: Remote troubleshooting with TeamViewer and Remote Desktop, followed by clear technical documentation.
- Cybersecurity support fundamentals: Access-control, password-policy and basic cybersecurity support activities.
This profile repository is the home for my professional GitHub profile README. My public GitHub activity and future technical work can be viewed through my profile and repositories:
- Portfolio: arafatict.github.io
- GitHub: github.com/arafatict
- LinkedIn: linkedin.com/in/md-arafat-hossain-mahin-a139482a0
- Email: mdarafathossaina49@gmail.com
- Location: Vantaa, Finland
Thank you for visiting my profile.