parcelLab (parcellab)

parcelLab is a Munich-headquartered post-purchase experience platform (parcelLab GmbH) used by retailers including IKEA, Hugo Boss, Dyson, Puma, and John Lewis to turn delivery and returns into a branded, revenue-generating part of the customer journey. The platform spans four modules — Convert (pre-checkout delivery promise), Engage (multichannel post-purchase communications), Retain (Returns Portal and returns experience), and Insights (analytics, benchmarking, control tower) — layered with AI agents (WISMO/R, Insights, Fraud & Abuse) and exposed via the parcelLab API v4 Enhanced. Global, EU, and US regional endpoints are available; the same data backs a Model Context Protocol server at agents.parcellab.com/mcp/ for agentic clients.

APIs.json: https://raw.githubusercontent.com/api-evangelist/parcellab/refs/heads/main/apis.yml

Scope

• Type: Index
• Position: Producer
• Access: 3rd-Party

Tags

• Post-Purchase
• E-Commerce
• Tracking
• Returns
• Shipping
• Delivery
• Customer Experience
• Logistics
• Communications
• Germany

Timestamps

• Created: 2026-05-25
• Modified: 2026-05-25

APIs

parcelLab API

parcelLab API v4 Enhanced — the unified REST API for ingesting orders and trackings, retrieving order status, looking up pickup/drop-off locations, predicting delivery dates (Promise), creating and managing return registrations against returns configurations, evaluating campaign targeting, and serving surveys back to customers.

• Human URL: https://docs.parcellab.com/docs/developers/readme
• Base URL: https://api.parcellab.com

Tags

• Orders
• Tracking
• Returns
• Promise
• Surveys
• Campaigns
• PUDO

Properties

• Documentation
• API Reference
• Quickstart
• Authentication
• OpenAPI — OpenAPI Specification
• Postman Collection — Postman Collection 2.1
• Open Collection — Open Collection 1.0
• JSON Schema — JSON Schema
• JSON Schema — JSON Schema
• JSON Schema — JSON Schema
• JSON Schema — JSON Schema
• JSON Schema — JSON Schema
• JSON Schema — JSON Schema
• JSON Structure
• JSON Structure
• JSON-LD — JSON-LD
• Example
• Example
• Example
• Example
• Example

parcelLab MCP Server

Hosted Model Context Protocol server exposing the parcelLab order tracking and returns registration workflow to MCP-compatible agents, authenticated via OAuth 2.1 bearer tokens with scopes such as track:orderinfo and returns:registration.

• Human URL: https://github.com/parcelLab/parcellab-mcp-server
• Base URL: https://agents.parcellab.com/mcp/

Tags

• MCP
• AI
• Agents
• Tracking
• Returns

Properties

• GitHub Repository
• Documentation
• Postman Collection — Postman Collection 2.1
• Open Collection — Open Collection 1.0

Common Properties

• Arazzo Workflows — Arazzo Specification
• Website
• Developer Portal
• Documentation
• Getting Started
• Authentication
• API Reference
• Error Codes
• Sign Up
• Console
• Status Page
• Pricing
• Blog
• Terms of Service
• Careers
• Support
• GitHub Organization
• LinkedIn
• Security Compliance
• Single Sign On
• Data Retention Policy
• SDK
• SDK
• SDK
• SDK
• SDK
• Agent S D K
• Plans
• Rate Limits
• Fin Ops
• Spectral Rules
• Vocabulary
• Features
• Use Cases
• Integrations
• Solutions
• Offices

Maintainers

FN: Kin Lane Email: kin@apievangelist.com