Cloud Support Engineer with 8+ years of experience in infrastructure operations, cloud-native platforms, Linux administration, and network troubleshooting.

Currently working in Japan, supporting cloud-native telecommunications platforms with a focus on Kubernetes operations, incident investigation, root cause analysis, and infrastructure support.

• Cloud Support Engineer at Ericsson Japan
• 8+ years of experience in Infrastructure and Operations
• JLPT N2 Certified
• Interested in Cloud Native Technologies, Kubernetes, Linux, Networking, and Infrastructure Automation

• Kubernetes
• Containerd
• Helm
• AWS (Foundational Knowledge)

• Linux Administration
• Performance Analysis
• Log Analysis
• Troubleshooting

• TCP/IP
• Routing
• BGP
• Connectivity Analysis
• Network Troubleshooting

• Root Cause Analysis
• Incident Investigation
• Service Recovery
• Infrastructure Support
• Change Verification

• Ansible

Hands-on Kubernetes cluster deployment using kubeadm, containerd, and networking components.

Collection of Kubernetes troubleshooting scenarios including:

• Node NotReady
• ImagePullBackOff
• CrashLoopBackOff
• Certificate Expiry
• Ingress Issues

Practical infrastructure troubleshooting scenarios including:

• BGP Neighbor Down Investigation
• Gateway Unavailable Investigation
• ECFE Configuration Synchronization Investigation
• High Root Disk Utilization Investigation
• OAM Application Restart Investigation
• Connectivity Testing Methodology

Infrastructure automation examples including:

• Service Restart Automation
• Package Upgrade Automation
• Server Reboot Verification

• Kubernetes Operations
• Cloud Native Infrastructure
• Network Troubleshooting
• Infrastructure Automation
• Production Support Methodologies

LinkedIn: https://www.linkedin.com/in/priyanka-bhattacharyya-605461b3

GitHub: https://github.com/Priyanka-987