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a78c4a6
[ADD] helpdesk_mgmt_fieldservice integration
marcelsavegnago Jun 19, 2020
958a7e9
Added translation using Weblate (Catalan)
eugenichafer Dec 31, 2020
44f4805
Added translation using Weblate (French)
ypapouin Feb 1, 2021
c0b453e
fixed xml id in fsm_location.py
HekkiMelody Feb 8, 2021
80af01c
helpdesk_mgmt_fieldservice 12.0.1.0.1
OCA-git-bot Mar 15, 2021
b88cfed
Added translation using Weblate (Spanish)
anasuarez1 Mar 17, 2021
e6cf9d5
Fixed permission error
mattiolato98 Jun 29, 2021
0601d95
Translated using Weblate (French)
pasgou Aug 7, 2021
96c1852
helpdesk_mgmt_fieldservice 12.0.1.1.0
OCA-git-bot Jan 3, 2022
249bfaa
[IMP] helpdesk_mgmt_fieldservice: black, isort, prettier
yankinmax Jul 27, 2022
c1d1ffc
[MIG] helpdesk_mgmt_fieldservice: Migration to 14.0
yankinmax Jul 27, 2022
a5a8d91
[DCK] helpdesk_mgmt_fieldservice: Change the license from LGPL to AGPL.
victoralmau Aug 30, 2022
dc4f1ce
helpdesk_mgmt_fieldservice 14.0.1.1.1
OCA-git-bot Aug 30, 2022
278c2e4
Added translation using Weblate (Spanish (Argentina))
ibuioli Sep 5, 2022
e7a168f
Added translation using Weblate (Italian)
HekkiMelody Dec 13, 2022
70b27ed
[UPD] README.rst
OCA-git-bot Sep 3, 2023
e4f5c59
Update translation files
weblate Oct 9, 2023
d8298f5
*: pylint fixes
etobella Oct 28, 2023
f693733
Translated using Weblate (Italian)
mymage Oct 30, 2023
c141090
Translated using Weblate (Spanish)
Ivorra78 Jan 9, 2024
a6d4e6f
Translated using Weblate (Italian)
mymage Apr 10, 2024
1990248
Translated using Weblate (Portuguese (Brazil))
May 20, 2024
dd41b51
Translated using Weblate (Italian)
mymage Oct 30, 2024
c38ec1f
[FIX] helpdesk_mgmt_fieldservice: improve _compute_all_closed method
HekkiMelody May 20, 2021
961a6ea
[MIG] helpdesk_mgmt_fieldservice: Migration to 16.0
anusriNPS Jul 22, 2024
8a418d5
[IMP] helpdesk_mgmt_fieldservice: pre-commit auto fixes
imlopes Nov 5, 2024
c4a46ab
[17.0][MIG] helpdesk_mgmt_fieldservice: Migration to 17.0
imlopes Nov 5, 2024
ee05153
[IMP] helpdesk_mgmt_fieldservice: pre-commit auto fixes
ivantodorovich Aug 11, 2025
f42b68d
[MIG] helpdesk_mgmt_fieldservice: Migration to 18.0
ivantodorovich Aug 11, 2025
43d563f
[IMP] helpdesk_mgmt_fieldservice: fsm.location.ticket_count computati…
ivantodorovich Aug 11, 2025
769f3a0
[IMP] helpdesk_mgmt_fieldservice: simplify code of fsm.order.action_v…
ivantodorovich Aug 11, 2025
1d65996
[IMP] helpdesk_mgmt_fieldservice: do not overwrite helpdesk_mgmt menus
ivantodorovich Aug 11, 2025
384b3b3
[IMP] helpdesk_mgmt_fieldservice: improve UX for partner_id and fsm_l…
ivantodorovich Aug 12, 2025
4916067
[IMP] helpdesk_mgmt_fieldservice: simplify all_orders_closed
ivantodorovich Aug 12, 2025
817551f
[UPD] Update helpdesk_mgmt_fieldservice.pot
Aug 13, 2025
f53692a
[BOT] post-merge updates
OCA-git-bot Aug 13, 2025
106b50e
[IMP] helpdesk_mgmt_fieldservice: propagate ticket description
vvrossem Sep 23, 2025
d641de1
[BOT] post-merge updates
OCA-git-bot Oct 1, 2025
8085191
[FIX] helpdesk_mgmt_fieldservice: Tests
christian-ramos-tecnativa Dec 3, 2025
f9aabbf
[BOT] post-merge updates
OCA-git-bot Dec 3, 2025
f52adb9
[FIX] helpdesk_mgmt_fieldservice: resolution is now an Html field
ivantodorovich Dec 15, 2025
2b63483
[BOT] post-merge updates
OCA-git-bot Dec 18, 2025
5929f15
[FIX] helpdesk_mgmt_fieldservice: Use loop variable in loop
SirPyTech Jan 8, 2026
db63e71
[BOT] post-merge updates
OCA-git-bot Jan 12, 2026
15a18e4
Translated using Weblate (French)
remi-filament Mar 16, 2026
9f1369e
[IMP] helpdesk_mgmt_fieldservice: pre-commit auto fixes
meetscs May 5, 2026
7948713
[MIG] helpdesk_mgmt_fieldservice: Migration to 19.0
meetscs May 5, 2026
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122 changes: 122 additions & 0 deletions helpdesk_mgmt_fieldservice/README.rst
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.. image:: https://odoo-community.org/readme-banner-image
:target: https://odoo-community.org/get-involved?utm_source=readme
:alt: Odoo Community Association

==========================
Helpdesk Mgmt Fieldservice
==========================

..
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!! This file is generated by oca-gen-addon-readme !!
!! changes will be overwritten. !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!! source digest: sha256:9d3f0e0b902e7df9b60ddb326fc496153cdf932ec93c5400b82c0f4ff2423dc4
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
:target: https://odoo-community.org/page/development-status
:alt: Beta
.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
:alt: License: AGPL-3
.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
:target: https://github.com/OCA/helpdesk/tree/19.0/helpdesk_mgmt_fieldservice
:alt: OCA/helpdesk
.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
:target: https://translation.odoo-community.org/projects/helpdesk-19-0/helpdesk-19-0-helpdesk_mgmt_fieldservice
:alt: Translate me on Weblate
.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
:target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=19.0
:alt: Try me on Runboat

|badge1| |badge2| |badge3| |badge4| |badge5|

This module allows the helpdesk user to track the status of related
service orders.

**Table of contents**

.. contents::
:local:

Installation
============

To install this module, you need to:

- Install helpdesk_mgmt_fieldservice

Configuration
=============

There is no need to do anything to configure this module

Usage
=====

- Go to Helpdesk
- Create or select a ticket
- In the "Service Orders" tab, you can create service orders for the FSM
team

To close a ticket, all the related service orders must be closed.

Known issues / Roadmap
======================



Changelog
=========

12.0.1.0.0 (2016-06-19)
-----------------------

- [ADD] Add this module OCA/helpdesk project

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.

Do not contact contributors directly about support or help with technical issues.

Credits
=======

Authors
-------

* Open Source Integrators
* Escodoo

Contributors
------------

- Bhavesh Odedra <bodedra@opensourceintegrators.com>
- Open Source Integrators <contact@opensourceintegrators.com>
- Serpent Consulting Services Pvt. Ltd. <support@serpentcs.com>
- Marcel Savegnago <marcel.savegnago@escodoo.com.br>
- Italo Lopes <italo.lopes@camptocamp.com>
- Iván Todorovich <ivan.todorovich@camptocamp.com>

Maintainers
-----------

This module is maintained by the OCA.

.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/19.0/helpdesk_mgmt_fieldservice>`_ project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
2 changes: 2 additions & 0 deletions helpdesk_mgmt_fieldservice/__init__.py
Original file line number Diff line number Diff line change
@@ -0,0 +1,2 @@
from . import models
from . import wizards
29 changes: 29 additions & 0 deletions helpdesk_mgmt_fieldservice/__manifest__.py
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# Copyright (C) 2019 - TODAY, Open Source Integrators
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).

{
"name": "Helpdesk Mgmt Fieldservice",
"summary": """
Create service orders from a ticket""",
"version": "19.0.1.0.0",
Comment thread
meetscs marked this conversation as resolved.
"license": "AGPL-3",
"author": "Open Source Integrators, Escodoo, Odoo Community Association (OCA)",
"website": "https://github.com/OCA/helpdesk",
"depends": [
"helpdesk_mgmt",
"fieldservice",
],
"data": [
"security/ir.model.access.csv",
"views/helpdesk_ticket_views.xml",
"views/fsm_location_views.xml",
"views/fsm_order_views.xml",
"wizards/fsm_order_close_wizard.xml",
],
"assets": {
"web.assets_backend": [
"helpdesk_mgmt_fieldservice/static/src/scss/helpdesk_column.scss",
],
},
"demo": [],
}
209 changes: 209 additions & 0 deletions helpdesk_mgmt_fieldservice/i18n/ca.po
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# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_mgmt_fieldservice
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 14.0\n"
"Report-Msgid-Bugs-To: \n"
"Last-Translator: Automatically generated\n"
"Language-Team: none\n"
"Language: ca\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: nplurals=2; plural=n != 1;\n"

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__ticket_count
msgid "# Tickets"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_orders_closed
msgid "All Orders Closed"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_partners
msgid "All Partners"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
msgid "Cancel"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
msgid "Close Ticket"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_search_closed_orders
msgid "Closed FSM Orders"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
msgid "Create FSM Order"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.actions.act_window,help:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
msgid "Create Helpdesk Tickets"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_uid
msgid "Created by"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_date
msgid "Created on"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
msgid "Description"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__display_name
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__display_name
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__display_name
msgid "Display Name"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order_close_wizard
msgid "FSM Close - Option to Close Ticket"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_location_id
msgid "FSM Location"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_location
msgid "Field Service Location"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order
msgid "Field Service Order"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__team_id
msgid "Helpdesk Team"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.actions.act_window,name:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
msgid "Helpdesk Tickets"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__id
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__id
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__id
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__id
msgid "ID"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location____last_update
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order____last_update
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard____last_update
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket____last_update
msgid "Last Modified on"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_uid
msgid "Last Updated by"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_date
msgid "Last Updated on"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
msgid "Open"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_op
msgid "Operations"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__display_name
msgid "Order"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__partner_domain
msgid "Partner Domain"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: code:addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py:0
#, python-format
msgid "Please complete all service orders related to this ticket to close it."
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__resolution
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__resolution
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
msgid "Resolution"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_order_ids
#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_fsm_order
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
msgid "Service Orders"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__stage_id
msgid "Stage"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
msgid "There is an open Ticket, would you like to update the related ticket?"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__ticket_id
#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__ticket_id
msgid "Ticket"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
msgid "Ticket Resolution"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
msgid "Ticket Stage"
msgstr ""

#. module: helpdesk_mgmt_fieldservice
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.view_fsm_location_ticket_form
msgid "Tickets"
msgstr ""
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