[19.0][MIG] helpdesk_ticket_partner_response: Migration to 19.0

helpdesk_ticket_partner_response/README.rst

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+.. image:: https://odoo-community.org/readme-banner-image
+   :target: https://odoo-community.org/get-involved?utm_source=readme
+   :alt: Odoo Community Association
+
+================================
+Helpdesk Ticket Partner Response
+================================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:41d6f07e50ca5bf24a2440c7482dc043d5daf0fb0189930a29dec46e272ba45c
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/license-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/19.0/helpdesk_ticket_partner_response
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-19-0/helpdesk-19-0-helpdesk_ticket_partner_response
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=19.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Autoupdate ticket stage when a partner posts a message on the ticket
+from the portal or by sending an email.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+Set ticket source and destination stages from where if a message by the
+partner is posted autopdation have to be triggered. To setup this
+configuration you have to go to Helpdesk > Settings > Teams > Autoupdate
+ticket stage
+
+Usage
+=====
+
+This module adds the option from helpdesk team to automate the ticket
+stage update when a partner posts a message on the same ticket. This is
+useful when exists an specific stage for the tickets that his last
+update is answer by the partner.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_partner_response%0Aversion:%2019.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Antoni Marroig
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+- Antoni Marroig <amarroig@apsl.net>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-peluko00| image:: https://github.com/peluko00.png?size=40px
+    :target: https://github.com/peluko00
+    :alt: peluko00
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-peluko00| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/19.0/helpdesk_ticket_partner_response>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_ticket_partner_response/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_ticket_partner_response/__manifest__.py

@@ -0,0 +1,18 @@
+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<amarroig@apsl.net>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket Partner Response",
+    "summary": "Change ticket stage when partner response",
+    "version": "19.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["peluko00"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "views/helpdesk_ticket_team.xml",
+    ],
+}

helpdesk_ticket_partner_response/i18n/ar.po

@@ -0,0 +1,64 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 18.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: Automatically generated\n"
+"Language-Team: none\n"
+"Language: ar\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=6; plural=n==0 ? 0 : n==1 ? 1 : n==2 ? 2 : n%100>=3 "
+"&& n%100<=10 ? 3 : n%100>=11 ? 4 : 5;\n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Auto Update Ticket Stage"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
+msgid "Email Thread"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr ""

helpdesk_ticket_partner_response/i18n/ca.po

@@ -0,0 +1,64 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-02 09:19+0000\n"
+"PO-Revision-Date: 2026-05-13 11:07+0000\n"
+"Last-Translator: QuiJoQuim <quim.rebull@gmail.com>\n"
+"Language-Team: \n"
+"Language: ca\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 5.15.2\n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Auto Update Ticket Stage"
+msgstr "Etapa d'actualització automàtica de tiquets"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr "Etapa de destinació d'actualització automàtica"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr "Etapes d'origen d'actualització automàtica"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
+msgid "Email Thread"
+msgstr "Fil de correus"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equip del tiquet del centre d'assistència"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+"Si un soci publica un missatge en un ticket en aquestes etapes, la mateixa "
+"etapa del ticket s'actualitzarà pel que s'estableix a l'etapa de destinació "
+"d'actualització automàtica "
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr "Etapa objectiu a la publicació de missatges del soci "
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr "Actualitzar l'etapa del ticket quan el soci registra un missatge nou."

helpdesk_ticket_partner_response/i18n/es.po

@@ -0,0 +1,65 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-02 09:19+0000\n"
+"PO-Revision-Date: 2026-05-12 23:45+0000\n"
+"Last-Translator: QuiJoQuim <quim.rebull@gmail.com>\n"
+"Language-Team: \n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 5.15.2\n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Auto Update Ticket Stage"
+msgstr "Etapa de actualización automática de tickets"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr "Etapa de destino de actualización automática"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr "Etapas de origen de actualización automática"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
+msgid "Email Thread"
+msgstr "Hilo de correo"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+"Si un socio publica un mensaje en un ticket en esta etapa, la propia etapa "
+"del ticket se actualizará según el establecido en la etapa de destino de "
+"actualización automática "
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr "Etapa objetivo en la publicación del mensaje del socio "
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr ""
+"Etapa de actualización del ticket cuando el socio registra un nuevo mensaje."

helpdesk_ticket_partner_response/i18n/helpdesk_ticket_partner_response.pot

@@ -0,0 +1,62 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_partner_response
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 18.0\n"
+"Report-Msgid-Bugs-To: \n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_partner_response.view_helpdesk_team_form_inherit
+msgid "Auto Update Ticket Stage"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Autoupdate Destination Stage"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,field_description:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid "Autoupdate Source Stages"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_mail_thread
+msgid "Email Thread"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model,name:helpdesk_ticket_partner_response.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_src_stage_ids
+msgid ""
+"If a partner posts a message in a ticket on this stages, the own stage of "
+"the ticket will be update by the one set on Autoupdate Destination Stage "
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autopupdate_dest_stage_id
+msgid "Target stage on partner's message post "
+msgstr ""
+
+#. module: helpdesk_ticket_partner_response
+#: model:ir.model.fields,help:helpdesk_ticket_partner_response.field_helpdesk_ticket_team__autoupdate_ticket_stage
+msgid "Update ticket stage when a new message is registered by the partner."
+msgstr ""