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LucaLombard/README.md

Hello, I'm Luca

👨🏻‍💻  About Me

💻   I'm a Computer Science and Artificial Intelligence student, who enjoys exploring how technology can be applied to real-world problems, particularly where it connects with data, business, and decision-making.
💡   I'm currently targetting roles in Technology Consultancy and Data Analytics
🌱   I'm currently expanding my database skills by learning PostgreSQL


📫   How to reach me:

LinkedIn  


🛠  Skills & Tools

Languages

Python  MySQL 

Data & Analytics

Pandas  scikit-learn 

Tools & Platforms

Git  Jupyter 


📌 Featured Projects

Customer Support Operations Analytics - Ongoing

An evolving, end-to-end data analytics consulting project that transforms raw customer-support data into operational insights. The current iteration uses Python and Pandas for preprocessing, SQL and SQLite for data storage and analysis, and Power BI for reporting on response times, resolution performance, ticket volume, and team workload.
Current Stack: Python, Pandas, SQL, SQLite, PowerBI, Git/Github

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  1. Customer_Support_SLA_Analysis_Project Customer_Support_SLA_Analysis_Project Public

    Python