Crash on Samsung

[burriedu2]

Issue

Getting a new crash report on Samsung phones.

Pre-submission Checklist

• I have verified that the issue occurs with the latest release and is not marked as a known issue in the CHANGELOG.md.
• I reviewed the Common Issues and open GitHub issues and verified that this report represents a potentially new issue.
• I am not sharing any Personally Identifiable Information (PII)
  or sensitive account information (API keys, credentials, etc.) when reporting this issue.

Description

Getting a report of application crashing. Here is the stack trace

java.lang.RuntimeException: Unable to start service com.twiliovoicereactnative.VoiceService@fd3a48b with Intent { act=ACTION_CALL_DISCONNECT flg=0x10000000 cmp=com.xxxxxx.android/com.twiliovoicereactnative.VoiceService (has extras) }: java.lang.NullPointerException
    at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:5770)
    at android.app.ActivityThread.-$$Nest$mhandleServiceArgs
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2728)
    at android.os.Handler.dispatchMessage(Handler.java:107)
    at android.os.Looper.loopOnce(Looper.java:257)
    at android.os.Looper.loop(Looper.java:342)
    at android.app.ActivityThread.main(ActivityThread.java:9634)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)
java.lang.NullPointerException: null
    at java.util.Objects.requireNonNull(Objects.java:233)
    at com.twiliovoicereactnative.VoiceService.getCallRecord(VoiceService.java:390)
    at com.twiliovoicereactnative.VoiceService.onStartCommand(VoiceService.java:125)
    at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:5752)
    at android.app.ActivityThread.-$$Nest$mhandleServiceArgs
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2728)
    at android.os.Handler.dispatchMessage(Handler.java:107)
    at android.os.Looper.loopOnce(Looper.java:257)
    at android.os.Looper.loop(Looper.java:342)
    at android.app.ActivityThread.main(ActivityThread.java:9634)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)

Reproduction Steps

Unfortunately we have not been able to reproduce this issue in a test environment

Expected Behavior

This library should not cause an application crash

Actual Behavior

Application crash

Reproduction Frequency

Unknown

Software and Device Information

Please complete the following information.

• Device: Samsung SM-F956U (AP3A.240905.015.A2)
• OS: Android 15
• React version: 19.0
• React Native version: 0.79.5
• Node version: 20.11.0
• npm or yarn version: yarn 4.9.2
• expo 53

Additional Context

Based on the stack trace it seems like it might be a call ending while the application has gone into the background.
I think ideally if whatever is happening here cannot be identified and handled correctly then at least handling the null condition more gracefully would be good.

[mhuynh5757]

Hey @burriedu2 is this related to the other Issue that you posted? #587

[burriedu2]

@mhuynh5757 I don't think they are related. The stack traces and exception are different. They are both happening on samsung phones, but that seems to be what the largest share of our android user base uses.

[domenic39]

Seeing the same crash for a user on Android Samsung

java.lang.RuntimeException: Unable to start service com.twiliovoicereactnative.VoiceService@d82796e with Intent { act=ACTION_ACCEPT_CALL xflg=0x4 cmp=com.contractorai.onsite/com.twiliovoicereactnative.VoiceService (has extras) }: java.lang.NullPointerException
    at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:6105)
    at android.app.ActivityThread.-$$Nest$mhandleServiceArgs
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2974)
    at android.os.Handler.dispatchMessage(Handler.java:110)
    at android.os.Looper.loopOnce(Looper.java:273)
    at android.os.Looper.loop(Looper.java:363)
    at android.app.ActivityThread.main(ActivityThread.java:10060)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:632)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:975)
java.lang.NullPointerException: null
    at java.util.Objects.requireNonNull(Objects.java:233)
    at com.twiliovoicereactnative.VoiceService.getCallRecord(VoiceService.java:391)
    at com.twiliovoicereactnative.VoiceService.onStartCommand(VoiceService.java:112)
    at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:6087)
    at android.app.ActivityThread.-$$Nest$mhandleServiceArgs
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2974)
    at android.os.Handler.dispatchMessage(Handler.java:110)
    at android.os.Looper.loopOnce(Looper.java:273)
    at android.os.Looper.loop(Looper.java:363)
    at android.app.ActivityThread.main(ActivityThread.java:10060)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:632)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:975)

[errorstudent]

I also have the same crash

Device
Brand: Samsung
Model: Galaxy A16

Operating System
Version: Android 15

Fatal Exception: java.lang.RuntimeException: Unable to start service com.twiliovoicereactnative.VoiceService@7f5318 with Intent { act=ACTION_ACCEPT_CALL cmp=com.refoundme.owner/com.twiliovoicereactnative.VoiceService (has extras) }: java.lang.NullPointerException
       at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:5774)
       at android.app.ActivityThread.-$$Nest$mhandleServiceArgs()
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2732)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loopOnce(Looper.java:257)
       at android.os.Looper.loop(Looper.java:342)
       at android.app.ActivityThread.main(ActivityThread.java:9638)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)

Caused by java.lang.NullPointerException:
       at java.util.Objects.requireNonNull(Objects.java:207)
       at com.twiliovoicereactnative.VoiceService.getCallRecord(VoiceService.java:390)
       at com.twiliovoicereactnative.VoiceService.onStartCommand(VoiceService.java:112)
       at android.app.ActivityThread.handleServiceArgs(ActivityThread.java:5756)
       at android.app.ActivityThread.-$$Nest$mhandleServiceArgs()
       at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2732)
       at android.os.Handler.dispatchMessage(Handler.java:107)
       at android.os.Looper.loopOnce(Looper.java:257)
       at android.os.Looper.loop(Looper.java:342)
       at android.app.ActivityThread.main(ActivityThread.java:9638)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)

[domenic39]

Any update on this? It does seem to be samsung related so curious if twilio folks can reproduce with a samsung device?

For more context:

Im using the new 2.0.0.preview version of the twilio sdk with an expo v53 app.

[domenic39]

@mhuynh5757 any updates on this?

[mhuynh5757]

Hey @domenic39 we haven't been able to reproduce this within our team. I'll continue internal discussion on the matter, sorry for the delays.