BackgroundServiceStartNotAllowedException on Samsung Android 15 devices

[burriedu2]

Pre-submission Checklist

• I have verified that the issue occurs with the latest release and is not marked as a known issue in the CHANGELOG.md.
• I reviewed the Common Issues and open GitHub issues and verified that this report represents a potentially new issue.
• I am not sharing any Personally Identifiable Information (PII)
  or sensitive account information (API keys, credentials, etc.) when reporting this issue.

Description

We are receiving error reports like the one below.
So far we have only seen reports coming from Samsung devices running android 15.

Reproduction Steps

Unfortunately we have not figured out how to reproduce the issue that is getting reported

Software and Device Information

Please complete the following information.

• Device: SM-901U, SM-908U, SM-906U
• OS: Android 15
• React version: 19.0.0
• React Native version: 0.79.5
• Node version: v20.11.0
• npm or yarn version: yarn 4.9.2
• expo 53

Additional Context

So far we only have the crash reports, but if we can reproduce the issue we will update here.

Looking at all the crash reports this happens immediately when the app is foregrounded. It looks like the app has always been started before and hasn't happened on a fresh launch. Sometimes the app is in the background and crashes when it is opened, but in at least one case the app was open and the screen turned off and then when the user turned the screen back on and the app foreground was triggered (presumably because it was what was on the screen/active when the device went to sleep) it had this crash

twilio-voice-react-native: v1.6.0

android.app.BackgroundServiceStartNotAllowedException: Not allowed to start service Intent { act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] cmp=com.move.realtorpro.android/com.twiliovoicereactnative.VoiceService bnds=[788,1362][1037,1647] }: app is in background uid UidRecord{e466fce u0a144 CAC  bg:+1m11s337ms idle change:cached|procstate procs:0 seq(3067792,3067787)} caps=-------
    at android.app.ContextImpl.startServiceCommon(ContextImpl.java:2049)
    at android.app.ContextImpl.startService(ContextImpl.java:1994)
    at android.content.ContextWrapper.startService(ContextWrapper.java:844)
    at com.twiliovoicereactnative.VoiceActivityProxy.handleIntent(VoiceActivityProxy.java:84)
    at com.twiliovoicereactnative.VoiceActivityProxy.onNewIntent(VoiceActivityProxy.java:54)
    at com.twiliovoicereactnative.ExpoActivityLifecycleListeners.onNewIntent(ExpoActivityLifecycleListeners.java:43)
    at expo.modules.ReactActivityDelegateWrapper.onNewIntent(ReactActivityDelegateWrapper.kt:291)
    at com.facebook.react.ReactActivity.onNewIntent(ReactActivity.java:111)
    at android.app.Activity.onNewIntent(Activity.java:2495)
    at android.app.Activity.performNewIntent(Activity.java:9390)
    at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1646)
    at android.app.Instrumentation.internalCallActivityOnNewIntent(Instrumentation.java:1667)
    at android.app.Instrumentation.callActivityOnNewIntent(Instrumentation.java:1655)
    at android.app.ActivityThread.deliverNewIntents(ActivityThread.java:4761)
    at android.app.ActivityThread.handleNewIntent(ActivityThread.java:4771)
    at android.app.servertransaction.NewIntentItem.execute(NewIntentItem.java:58)
    at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:60)
    at android.app.servertransaction.TransactionExecutor.executeNonLifecycleItem(TransactionExecutor.java:174)
    at android.app.servertransaction.TransactionExecutor.executeTransactionItems(TransactionExecutor.java:109)
    at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:81)
    at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2895)
    at android.os.Handler.dispatchMessage(Handler.java:107)
    at android.os.Looper.loopOnce(Looper.java:257)
    at android.os.Looper.loop(Looper.java:342)
    at android.app.ActivityThread.main(ActivityThread.java:9634)
    at java.lang.reflect.Method.invoke(Method.java)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:619)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:929)

[mhuynh5757]

Hey @burriedu2 please make sure you fill out the Issue Template to the best of your ability. I need to know things like the dev environment, Expo, etc.

Thanks!

[burriedu2]

Sorry about that @mhuynh5757 for some reason github did not populate the issue with the template automatically and I just assumed there wasn't a template. I grabbed it and updated.

[mhuynh5757]

Thanks for updating the issue with more details @burriedu2, I'll do a little digging and get back to you.