google_calendar_ext/support.html at main · sergeycommit/google_calendar_ext · GitHub

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<!DOCTYPE html>
<html lang="en">

<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <meta name="description"
        content="Support for Schedule Calendar: fixes for missing events, notifications, account switching, meeting joins, and setup questions.">
    <title>Support - Schedule Calendar</title>
    <link rel="canonical" href="https://calendar-extension.site/support.html">
    <meta property="og:title" content="Support - Schedule Calendar">
    <meta property="og:description" content="Support for Schedule Calendar: fixes for missing events, notifications, account switching, meeting joins, and setup questions.">
    <meta property="og:type" content="website">
    <meta property="og:url" content="https://calendar-extension.site/support.html">
    <meta property="og:image" content="https://calendar-extension.site/images/screenshot1.png">
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    <meta name="twitter:title" content="Support - Schedule Calendar">
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    <meta name="twitter:image" content="https://calendar-extension.site/images/screenshot1.png">
    <link rel="stylesheet" href="./css/style.css?v=20260606">
    <link rel="icon" type="image/png" href="./images/logo.png">
    <link rel="preconnect" href="https://fonts.googleapis.com">
    <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
    <link
        href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600&display=swap"
        rel="stylesheet">
</head>

<body class="schedule-article">
    <div class="scroll-progress"></div>

    <header class="header">
        <nav class="navbar">
            <div class="container">
                <div class="nav-brand">
                    <img src="./images/logo.png" alt="Schedule Calendar Logo" class="logo" width="42" height="42">
                    <a href="./index.html" class="brand-name">Schedule Calendar</a>
                </div>
                <ul class="nav-menu">
                    <li><a href="./index.html">Home</a></li>
                    <li><a href="./google-calendar-event-checker.html">Event Checker</a></li>
                    <li><a href="./privacy-policy.html">Privacy</a></li>
                    <li><a href="./terms-of-service.html">Terms</a></li>
                </ul>
                <button class="hamburger" aria-label="Toggle navigation menu" aria-expanded="false" tabindex="0">
                    <span aria-hidden="true"></span>
                    <span aria-hidden="true"></span>
                    <span aria-hidden="true"></span>
                </button>
            </div>
        </nav>
    </header>

    <div class="nav-overlay"></div>

    <main class="page-main">
        <div class="container">
            <section class="page-hero">
                <div class="eyebrow">Support that starts with the fastest fix</div>
                <h1 class="article-title">Get unblocked with Schedule Calendar.</h1>
                <p class="article-intro">
                    Most issues fall into a few common patterns: no events showing, notifications not firing, meeting
                    links not opening, or the wrong Google account being active. Start here before sending an email.
                </p>
                <div class="hero-tags">
                    <span class="mini-chip">Missing events</span>
                    <span class="mini-chip">Notifications</span>
                    <span class="mini-chip">Meeting joins</span>
                    <span class="mini-chip">Multiple accounts</span>
                </div>
            </section>

            <section class="page-layout">
                <div class="page-content-card">
                    <h2 class="section-title">Top fixes users need most often</h2>
                    <div class="task-grid">
                        <article class="task-card">
                            <strong>I do not see my calendar events</strong>
                            <p>Check that you are signed in to the right Google account, refresh the popup, and confirm
                                the extension still has Calendar access.</p>
                        </article>
                        <article class="task-card">
                            <strong>Notifications are not showing up</strong>
                            <p>Verify browser notification permissions, then make sure reminders are enabled inside the
                                extension settings.</p>
                        </article>
                        <article class="task-card">
                            <strong>I cannot join a meeting from the popup</strong>
                            <p>Make sure the event actually contains a Meet, Zoom, or Teams link and check whether a
                                popup blocker is interfering.</p>
                        </article>
                        <article class="task-card">
                            <strong>The wrong Google account is active</strong>
                            <p>Switch accounts inside the extension and confirm that the desired accounts are already
                                logged into Chrome.</p>
                        </article>
                    </div>

                    <h2 class="section-title">Quick setup checklist</h2>
                    <div class="step-grid">
                        <article class="step-card">
                            <span class="step-number-badge">1</span>
                            <strong>Install and pin</strong>
                            <p>Add Schedule Calendar from the Chrome Web Store and pin it so it stays one click away.
                            </p>
                        </article>
                        <article class="step-card">
                            <span class="step-number-badge">2</span>
                            <strong>Grant access</strong>
                            <p>Accept the permissions prompt so the extension can read your Google Calendar events.</p>
                        </article>
                        <article class="step-card">
                            <span class="step-number-badge">3</span>
                            <strong>Check settings</strong>
                            <p>Review notification timing, account selection, and any other preferences that affect
                                your daily workflow.</p>
                        </article>
                    </div>

                    <div class="inline-note">
                        <strong>Before emailing support:</strong> refresh Chrome, reopen the popup, and check whether
                        your events appear correctly in Google Calendar on the web. That often narrows the problem
                        immediately.
                    </div>

                    <h2 class="section-title">Detailed troubleshooting</h2>
                    <div class="quick-answers">
                        <article class="quick-answer">
                            <strong>Events not loading</strong>
                            <p>Sign out and back in, refresh the popup, and verify Calendar permissions in Chrome.</p>
                        </article>
                        <article class="quick-answer">
                            <strong>Notifications missing</strong>
                            <p>Enable browser notifications, then confirm reminder settings inside the extension.</p>
                        </article>
                        <article class="quick-answer">
                            <strong>Meeting button not working</strong>
                            <p>Check the event details for a valid link and temporarily disable popup blockers.</p>
                        </article>
                        <article class="quick-answer">
                            <strong>Extension loading issues</strong>
                            <p>Restart Chrome, update the browser, and temporarily disable conflicting extensions.</p>
                        </article>
                    </div>
                </div>

                <aside class="page-aside">
                    <h3>Fastest path to help</h3>
                    <p>For technical issues or account-specific problems, email support and include what you already
                        tried plus a short description of what the popup is showing.</p>
                    <a href="mailto:tdallstr@gmail.com" class="btn btn-primary">tdallstr@gmail.com</a>

                    <div class="aside-links">
                        <a href="./google-calendar-event-checker.html">How the event checker works</a>
                        <a href="./privacy-policy.html">Privacy questions</a>
                        <a href="./terms-of-service.html">Terms of Service</a>
                    </div>

                    <div class="inline-note">
                        <strong>Typical response time:</strong> 24-48 business hours.
                    </div>

                    <h3>System requirements</h3>
                    <ul>
                        <li>Google Chrome 88 or newer</li>
                        <li>Active internet connection</li>
                        <li>Google account with Calendar access</li>
                        <li>Notifications permission if you want reminders</li>
                    </ul>
                </aside>
            </section>
        </div>
    </main>

    <footer class="footer">
        <div class="container">
            <div class="footer-grid">
                <div class="footer-card">
                    <div class="nav-brand">
                        <img src="./images/logo.png" alt="Schedule Calendar logo" class="footer-logo" width="42"
                            height="42">
                        <span class="footer-brand-name">Schedule Calendar</span>
                    </div>
                    <p class="footer-description">Practical help for the moments when the popup, account, or meeting
                        handoff is not behaving as expected.</p>
                </div>

                <div class="footer-card">
                    <h4>Support topics</h4>
                    <ul class="footer-links">
                        <li><a href="./google-calendar-event-checker.html">Event checker</a></li>
                        <li><a href="./privacy-policy.html">Privacy Policy</a></li>
                        <li><a href="./terms-of-service.html">Terms of Service</a></li>
                    </ul>
                </div>

                <div class="footer-card">
                    <h4>Explore</h4>
                    <ul class="footer-links">
                        <li><a href="./index.html">Home</a></li>
                        <li><a href="./blog/">Blog</a></li>
                        <li><a href="mailto:tdallstr@gmail.com">Email support</a></li>
                    </ul>
                </div>
            </div>

            <div class="footer-bottom">
                <p>&copy; 2026 Schedule Calendar. All rights reserved.</p>
            </div>
        </div>
    </footer>

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