Automate Slack alert support requests

[jackstockley89]

Background

Users raise tickets for the cloud platform team to create a slack alert which sits in the Infra repository

Proposed user journey

The user raise a support ticket in our cloud-platform repository, this should contain the relevant data needed for the cloud-platform team member to create the alert and the contact for the use to message once completed

Approach

create a concourse job that will be triggered on the creation of these tickets, process the data and create/approve the pull request

• There should be some logic to capture and respond if the webhook isn't available

Which part of the user docs does this impact

Should create a new issues template to give the user more detail on this:

• include that they shouldn't raise until their webhook is in their namespace secrets, as in will fail
• to include an email or slack channel (depending on approach) so that we can message them their severity

Definition of done

• readme has been updated
• user docs have been updated
• another team member has reviewed
• smoke tests are green
• prepare demo for the team

Reference

How to write good user stories

[jaskaransarkaria]

if details are missing write a comment on the issue and move on

[jaskaransarkaria]

maybe run as a nightly job that lookups the issues pulls out all the info and creates a webhook obj in the tfvars file, using sed then git commit, push and create a pr.

(not sure how easy it would be to auto-merge that but that's the end goal). If auto-merge isn't possible then post the pr into one of our channels and add the pr as a comment in the issue.

Should be possible to do all this in bash in the concourse job but will require a few test run throughs