Summary
Problem Statement
User is seeking ways to handle character limits in interactive messages for WhatsApp, specifically with translations involved.
Expected Outcome
User expects guidance on how to handle options exceeding the character limits for interactive messages (20 characters for buttons and 24 for list titles) while still providing translations.
Actual Outcome
User was informed that there are strict limits on character counts. The suggested workarounds include keeping options short, using descriptions for details, or switching to lists. However, the user's options exceed these limits, and it was indicated that no further optimization is available at this time.
Error Messages
No specific error messages were provided. User is facing a limitation rather than an error.
Reproduction Steps
- Create an interactive message with multiple options exceeding 24 characters.
- Attempt to input options in different languages exceeding the limit.
- Seek support on how to manage long character strings in input fields while translating.
Additional Notes
User expressed a desire for alternative solutions for character limits but noted a lack of proficiency in Kannada, making it difficult to shorten translations.
Source
Original message
The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
Full thread transcript
rampritam07: The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
Glific AI doc bot (bot): Hey! Great question. For WhatsApp interactive messages, a few limits apply: up to 3 quick reply buttons (each label max 20 characters), or use a List with up to 10 items; list titles are capped at 24 characters and descriptions at 60 .
To work around word limits, keep button text short, move details into the message body or list item description, switch from buttons to a List when you need more room, or paginate long menus via a “More” option using dynamic interactive messages powered by Google Sheets .
On translations: open the Interactive Message, click Translate > Auto translate, and Glific will translate the body, list headers/names/options, and button labels into your enabled languages, then deliver the right language based on each contact’s profile; please review the text before saving . If you add translations later, also update Rule Translations in the linked Wait for Response node so replies match correctly in every language; note that Flow Auto translate does not cover interactive messages by itself .
Links for a quick walkthrough:
If you share the specific interactive message you’re working on, I can suggest tighter copy within the limits.
Glific AI doc bot (bot): Was this helpful in resolving your query? Or do you need further support?
rampritam07: I didn't get you.
rampritam07: could you explain me little bit more
Glific AI doc bot (bot): Thanks for letting us know! <@&983219484091383888> has been notified and will assist you shortly.
sangeetamishra._91310: <@966009761348866169> - Could you please help me with your Organisation Name ? And on your query can you elaborate the question with some more details in order to help you better.The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
rampritam07: Durga India- IM EVERY WOMAN
rampritam07: I mean in interactive messages in the options the characters are limited so if we have more then 24, how should we write it over there.
sangeetamishra._91310: The limitation is 20 characters in reply buttons and 24 in list option keep you option less than that you can use description in lits option to explain it further.
rampritam07: the options are it self more then 24, so is there any other way for optimize this issue
sangeetamishra._91310: Can you share the options so I can suggest something- No there isn't any other way for this for now.
I can log an enanchement issue for this to make the character limit more here.
rampritam07: I mean actually that is there in 2 languages
rampritam07: i can share one of the options
rampritam07: A. Always answer with respect/ಯಾವಾಗಲೂ ಗೌರವದಿಂದ ಮತ್ತು ಸಹನೆಯಿಂದ ಉತ್ತರಿಸುತ್ತೇನೆ
rampritam07: This long it is there
sangeetamishra._91310: ಗೌರವದಿಂದಲೇ ಉತ್ತರ - Reply with respect
use chatgpt and ask to make it under 24 charaters and give english word as well you can add like this which meaning is close.
rampritam07: I'm sorry I don't know kannada. So there no other option to do this?
Summary
Problem Statement
User is seeking ways to handle character limits in interactive messages for WhatsApp, specifically with translations involved.
Expected Outcome
User expects guidance on how to handle options exceeding the character limits for interactive messages (20 characters for buttons and 24 for list titles) while still providing translations.
Actual Outcome
User was informed that there are strict limits on character counts. The suggested workarounds include keeping options short, using descriptions for details, or switching to lists. However, the user's options exceed these limits, and it was indicated that no further optimization is available at this time.
Error Messages
No specific error messages were provided. User is facing a limitation rather than an error.
Reproduction Steps
Additional Notes
User expressed a desire for alternative solutions for character limits but noted a lack of proficiency in Kannada, making it difficult to shorten translations.
Source
Original message
The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
Full thread transcript
rampritam07: The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
Glific AI doc bot (bot): Hey! Great question. For WhatsApp interactive messages, a few limits apply: up to 3 quick reply buttons (each label max 20 characters), or use a List with up to 10 items; list titles are capped at 24 characters and descriptions at 60 .
To work around word limits, keep button text short, move details into the message body or list item description, switch from buttons to a List when you need more room, or paginate long menus via a “More” option using dynamic interactive messages powered by Google Sheets .
On translations: open the Interactive Message, click Translate > Auto translate, and Glific will translate the body, list headers/names/options, and button labels into your enabled languages, then deliver the right language based on each contact’s profile; please review the text before saving . If you add translations later, also update Rule Translations in the linked Wait for Response node so replies match correctly in every language; note that Flow Auto translate does not cover interactive messages by itself .
Links for a quick walkthrough:
If you share the specific interactive message you’re working on, I can suggest tighter copy within the limits.
Glific AI doc bot (bot): Was this helpful in resolving your query? Or do you need further support?
rampritam07: I didn't get you.
rampritam07: could you explain me little bit more
Glific AI doc bot (bot): Thanks for letting us know! <@&983219484091383888> has been notified and will assist you shortly.
sangeetamishra._91310: <@966009761348866169> - Could you please help me with your Organisation Name ? And on your query can you elaborate the question with some more details in order to help you better.The words are limited, how we can tweak it to make it happen. And, how translation works in interactive message.
rampritam07: Durga India- IM EVERY WOMAN
rampritam07: I mean in interactive messages in the options the characters are limited so if we have more then 24, how should we write it over there.
sangeetamishra._91310: The limitation is 20 characters in reply buttons and 24 in list option keep you option less than that you can use description in lits option to explain it further.
rampritam07: the options are it self more then 24, so is there any other way for optimize this issue
sangeetamishra._91310: Can you share the options so I can suggest something- No there isn't any other way for this for now.
I can log an enanchement issue for this to make the character limit more here.
rampritam07: I mean actually that is there in 2 languages
rampritam07: i can share one of the options
rampritam07: A. Always answer with respect/ಯಾವಾಗಲೂ ಗೌರವದಿಂದ ಮತ್ತು ಸಹನೆಯಿಂದ ಉತ್ತರಿಸುತ್ತೇನೆ
rampritam07: This long it is there
sangeetamishra._91310: ಗೌರವದಿಂದಲೇ ಉತ್ತರ - Reply with respect
use chatgpt and ask to make it under 24 charaters and give english word as well you can add like this which meaning is close.
rampritam07: I'm sorry I don't know kannada. So there no other option to do this?