Summary
Problem Statement
Invalid conversation ID is being passed in the Glific flow, causing errors in the kaapi backend.
Expected
The user expected that valid conversation IDs would be utilized in the Glific flow without triggering errors.
Actual
Instead, the invalid conversation IDs (@contact.fields.thread_id and @results.questionloop1) are being passed, leading to an error in the kaapi system.
Error Messages
While no specific error messages were provided, it is implied that passing invalid conversation IDs results in a failure within the kaapi backend.
Reproduction Steps
- Trigger the Glific flow with an invalid conversation ID (e.g.,
@contact.fields.thread_id or @results.questionloop1).
- Verify that an error occurs in the kaapi backend when the invalid ID is processed.
Additional Notes
The user indicated that they have project_id and timestamp details to track the NGOs, suggesting the potential for support to assist in correcting the flows. References to errors occurred around specific times (5:28 PM and 1:06 PM) and links to Sentry for more examples were shared.
Source
Original message
Hi <@&717982344228896778>
we are getting error in kaapi side when in Glific flow invalid conversation ID is passed
ProjectTech4DevAI/kaapi-backend#916
while this is user error, should support team help those ngos fix their flow? we do have details like project_id and timestamp to track NGO and maybe flow as well.
Want to check this before we suppress this error
Full thread transcript
akhileshnegi: Hi <@&717982344228896778>
we are getting error in kaapi side when in Glific flow invalid conversation ID is passed
ProjectTech4DevAI/kaapi-backend#916
while this is user error, should support team help those ngos fix their flow? we do have details like project_id and timestamp to track NGO and maybe flow as well.
Want to check this before we suppress this error
sangeetamishra._91310: Yes <@727567753246146633> It would be helpful if you share more details so we communicate to those NGOs or discuss internally and take next steps.
akhileshnegi: One such error happened for mukkamaar around 5:28
where conversation id passed was @contact.fields.thread_id
akhileshnegi: another happened for them again around 1:06PM
where conversation id passed was '@results.questionloop1'
akanshaa19: mukkamaar is working on a flow for their pilot. i will help them out with this
akhileshnegi: <@&725604282585317517> you can check here
https://project-tech4dev.sentry.io/issues/7482413437/events/6a119f12f98c4441b7e3615b0945d8c7/?project=4511386692091904
click here to see similar instances for other orgs
akhileshnegi: let me know if anything is needed from kaapi side
Summary
Problem Statement
Invalid conversation ID is being passed in the Glific flow, causing errors in the kaapi backend.
Expected
The user expected that valid conversation IDs would be utilized in the Glific flow without triggering errors.
Actual
Instead, the invalid conversation IDs (
@contact.fields.thread_idand@results.questionloop1) are being passed, leading to an error in the kaapi system.Error Messages
While no specific error messages were provided, it is implied that passing invalid conversation IDs results in a failure within the kaapi backend.
Reproduction Steps
@contact.fields.thread_idor@results.questionloop1).Additional Notes
The user indicated that they have project_id and timestamp details to track the NGOs, suggesting the potential for support to assist in correcting the flows. References to errors occurred around specific times (5:28 PM and 1:06 PM) and links to Sentry for more examples were shared.
Source
Original message
Hi <@&717982344228896778>
we are getting error in kaapi side when in Glific flow invalid conversation ID is passed
ProjectTech4DevAI/kaapi-backend#916
while this is user error, should support team help those ngos fix their flow? we do have details like project_id and timestamp to track NGO and maybe flow as well.
Want to check this before we suppress this error
Full thread transcript
akhileshnegi: Hi <@&717982344228896778>
we are getting error in kaapi side when in Glific flow invalid conversation ID is passed
ProjectTech4DevAI/kaapi-backend#916
while this is user error, should support team help those ngos fix their flow? we do have details like project_id and timestamp to track NGO and maybe flow as well.
Want to check this before we suppress this error
sangeetamishra._91310: Yes <@727567753246146633> It would be helpful if you share more details so we communicate to those NGOs or discuss internally and take next steps.
akhileshnegi: One such error happened for mukkamaar around 5:28
where conversation id passed was
@contact.fields.thread_idakhileshnegi: another happened for them again around 1:06PM
where conversation id passed was
'@results.questionloop1'akanshaa19: mukkamaar is working on a flow for their pilot. i will help them out with this
akhileshnegi: <@&725604282585317517> you can check here
https://project-tech4dev.sentry.io/issues/7482413437/events/6a119f12f98c4441b7e3615b0945d8c7/?project=4511386692091904
click here to see similar instances for other orgs
akhileshnegi: let me know if anything is needed from kaapi side