Customer Relationship Management (CRM)

[fabyo0]

Description

Implement CRM system to manage customer information, purchase history, and loyalty programs.

Features

• Customer profile creation
• Purchase history tracking
• Loyalty points system
• Customer groups (VIP, Wholesale, Retail)
• Customer notes and tags
• Birthday reminders
• SMS/Email campaigns
• Customer credit/debt tracking
• Customer analytics

Technical Stack

• Customer model with relationships
• Loyalty points calculation
• Event listeners for point accumulation
• Notification system for campaigns

Customer Features

1. Profile Management

   • Name, email, phone, address
   • Customer type/group
   • Custom fields

2. Loyalty Program

   • Earn points on purchases
   • Redeem points for discounts
   • Point expiration rules

3. Communication

   • Email marketing
   • SMS notifications
   • Birthday greetings

4. Analytics

   • Customer lifetime value
   • Purchase frequency
   • Average order value

Acceptance Criteria

• Create customer management module
• Implement loyalty points system
• Add customer groups
• Purchase history display
• Customer notes functionality
• Birthday reminder system
• Basic email campaign feature
• Customer credit tracking

[coderabbitai]

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Examples

• Example 1
• Example 2

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🔗 Similar Issues

Related Issues

• Order Management System #6
• Receipt/Invoice System #4
• Sales List Improvements #8
• Database Notifications System #3

👤 Suggested Assignees

• fabyo0

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