Issue with relationship direction on case

[yashodha]

The case roles configured on cases are:

• Has as attorney
• Has as case coordinator
  

On a case, in the tab People, the relationships are displayed in the wrong direction.
It is displayed:

• Is attorney for
• Is case coordinator for
  

But it should be:

• Has as attorney
• Has as case coordinator
  as is correctly shown on the relationship tab.

The relationships are correct but the direction is wrong.

This is very confusing for the users.

[yashodha]

@bgm did you encounter this as well?

[jamienovick]

Thanks @yashodha let us take a look.

I think I recall this being an issue in our backlog but it needs a bit of work to fix. The issue is that existing clients will be configured for how it works currently and so to change it might be a bit tricky. We could perhaps add a setting to decide which direction of the relationships to use so existing clients could stay as they are but new clients could use the new direction? Is that something you could propose a user interface for and if agreed submit a PR?

[yashodha]

@jamienovick

I am proposing 2 approaches for this. Either should do.

• Change direction
  I think this has always worked like this even in traditional civicase as well
  Relationship tab
  

Case screen

In our case, it definitely reads very wrong Main contact Is Attorney for Sid Rage when this is the other way round. I don't see how others/existing clients are reading it right. For consistency sake, I would propose to keep it the same.
I have proposed #968 which we have deployed for our client.

• Change column order
  I am not in favor of introducing a new user interface. The only way I think the current direction would work is if we interchange Name and Role column order, so that it reads Sid Rage Is Attorney.

Let me know your thoughts.