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  <title>Experience | Alan WP Gallagher</title>
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      <h1 class="wordmark">ALAN WP GALLAGHER</h1>
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<div class="site-monogram" aria-hidden="true">AWG</div>
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    <p>Difficult problems usually become clearer once the route, risks and next steps are properly mapped.</p>
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    <figcaption id="hero-caption" class="hero-caption">Steep Holm, Weston-super-Mare, Somerset, England</figcaption>
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          <p class="kicker">Chapter II</p>
          <h2>Career evidence across technical, operational and regulated roles.</h2>
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          <p>My career spans information security operations, technical support, business analysis, commercial administration, customer-sensitive services and NHS workflow support.</p>
          <p>The private-sector bridge between Pramerica and Optum remains central: access governance, service operations, hardware lifecycle and cross-functional delivery under pressure.</p>
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      <div class="chapter-mark" aria-hidden="true">II</div>
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          <a href="assets/docs/Alan_Walter_Gallagher_CV_May2026.pdf" target="_blank" rel="noopener noreferrer" class="contact-btn" style="font-weight:600; background:#274a5c; color:#fff; padding:0.4em 1em; border-radius:4px; margin:0.5em auto 0 auto; text-decoration:none; display:inline-block;">Download full CV (PDF)</a>
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        <p class="kicker">Core Record</p>
        <h3>Steady growth in scope, trust and governance responsibility.</h3>
        <p><strong>Pramerica Systems (2012&ndash;2016):</strong> information security operations with access management, role-based controls, recertification, ISO-aligned governance and audit-ready documentation, including Office 365 transition support.</p>
        <p><strong>Optum (2016&ndash;2019):</strong> senior technical support across hardware product portfolios, ServiceNow and Ariba exceptions, and close liaison with Engineering, Security, ISO teams, vendors and executive offices.</p>
        <p><strong>Optum (2019&ndash;2022):</strong> business analyst and associate technical support work covering procurement, logistics, forecasting and lifecycle control, including operational delivery through Brexit transition and pandemic remote-working deployment.</p>
        <p><strong>South West Truck &amp; Van / Motability Operations (2022&ndash;2024):</strong> commercial administration, purchase orders, logistics, compliance records, lease administration and customer-sensitive case handling.</p>
        <p><strong>North Bristol NHS Trust (2024&ndash;present):</strong> regulated healthcare workflow support with confidential records, reporting, governance documentation and operational liaison across busy services.</p>
        <p>Across these roles, the consistent evidence is practical coordination, careful records, system and supplier liaison, regulated information handling, and the ability to keep operational work moving under pressure.</p>
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      <p class="kicker">Career Arc</p>
      <h3>Context that shaped the work.</h3>
      <p>One period I remain particularly proud of was supporting large-scale hardware delivery during the early Covid-19 remote-working shift while organisations were also navigating Brexit-related operational change. It was practical, detailed and demanding work: coordinating procurement, logistics, records and communication at pace without losing control of standards.</p>
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      <h3>Next sections.</h3>
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        <a href="profile.html">Profile</a> &middot;
        <a href="method.html">Method</a> &middot;
        <a href="projects.html">Workbench</a> &middot;
        <a href="timeline.html">Timeline</a> &middot;
        <a href="cv.html">CV</a> &middot;
        <a href="about.html">About</a> &middot;
        <a href="contact.html">Contact</a>
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