From 9ab42c6dfe738f7d11ae83891b7a17f9b6f2c3c7 Mon Sep 17 00:00:00 2001 From: Stephen Smith Date: Mon, 28 Sep 2026 18:18:44 -0700 Subject: [PATCH] added the new error code call.start.error-vapifault-worker-not-available --- fern/calls/call-ended-reason.mdx | 1 + fern/calls/troubleshoot-call-errors.mdx | 1 + 2 files changed, 2 insertions(+) diff --git a/fern/calls/call-ended-reason.mdx b/fern/calls/call-ended-reason.mdx index 24a29ce78..06802b321 100644 --- a/fern/calls/call-ended-reason.mdx +++ b/fern/calls/call-ended-reason.mdx @@ -61,6 +61,7 @@ These occur before the call connects, during resource setup. - `call.start.error-get-resources-validation` — The assistant, tools, or other resources failed validation. - `call.start.error-get-transport` — Error setting up the call transport (Twilio, Vonage, etc.). - `call.start.error-vapifault-database-error` — Internal database error during call setup. Retry or contact [support](/support). +- `call.start.error-vapifault-worker-not-available` — The call's queue time expired before a call worker became available, so the call was not placed. Retry the call. ### Phone number limits diff --git a/fern/calls/troubleshoot-call-errors.mdx b/fern/calls/troubleshoot-call-errors.mdx index 721097550..4be011576 100644 --- a/fern/calls/troubleshoot-call-errors.mdx +++ b/fern/calls/troubleshoot-call-errors.mdx @@ -95,6 +95,7 @@ This guide explains errors by symptom. For a complete reference of every `endedR |---|---|---| | `call.in-progress.error-vapifault-transport-never-connected` | Transport never connected | Retry. Contact [support](/support) if persistent. | | `call.in-progress.error-vapifault-worker-not-available` | No call worker available | Retry. This is a transient capacity issue. | + | `call.start.error-vapifault-worker-not-available` | The queue time expired before a call worker became available; the call was not placed | Retry the call. This is a transient capacity issue. | | `call.start.error-vapifault-database-error` | Internal database error | Retry. Contact [support](/support) if persistent. | | `call.start.error-get-org` | Error fetching organization | Verify your API key is correct |