hydrate-app/support.html at main · StephenLear/hydrate-app · GitHub

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<!DOCTYPE html>
<html lang="en">
<head>
    <meta charset="UTF-8">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <title>Hydrate - Support & Help</title>
    <style>
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            padding: 0;
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            min-height: 100vh;
            padding: 20px;
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            background: white;
            padding: 40px;
            border-radius: 20px;
            box-shadow: 0 20px 60px rgba(0,0,0,0.3);
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            margin-bottom: 40px;
            padding-bottom: 20px;
            border-bottom: 3px solid #2196F3;
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        .logo {
            font-size: 48px;
            margin-bottom: 10px;
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            cursor: pointer;
            transition: all 0.3s ease;
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            box-shadow: 0 10px 20px rgba(33, 150, 243, 0.3);
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            font-size: 32px;
            margin-bottom: 10px;
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        .quick-link-title {
            font-weight: bold;
            color: #2196F3;
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            font-size: 24px;
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            padding-left: 15px;
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            padding: 20px;
            margin-bottom: 15px;
            border-radius: 10px;
            border-left: 4px solid #2196F3;
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        .faq-question {
            font-weight: bold;
            color: #333;
            font-size: 18px;
            margin-bottom: 10px;
        }

        .faq-answer {
            color: #555;
        }

        .contact-box {
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            color: white;
            padding: 30px;
            border-radius: 15px;
            margin-top: 40px;
            text-align: center;
        }

        .contact-box h3 {
            margin-bottom: 15px;
            font-size: 24px;
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        .contact-box a {
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            font-size: 18px;
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        .contact-box a:hover {
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        ul {
            margin-left: 20px;
            margin-bottom: 15px;
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        li {
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        .footer {
            text-align: center;
            margin-top: 40px;
            padding-top: 20px;
            border-top: 2px solid #eee;
            color: #999;
            font-size: 14px;
        }

        a {
            color: #2196F3;
        }
    </style>
</head>
<body>
    <div class="container">
        <div class="header">
            <div class="logo">💧</div>
            <h1>Support & Help Center</h1>
            <p class="subtitle">We're here to help you stay hydrated!</p>
        </div>

        <div class="quick-links">
            <div class="quick-link">
                <div class="quick-link-icon">📧</div>
                <div class="quick-link-title">Email Support</div>
                <div style="font-size: 14px; margin-top: 5px; color: #666;">support@hydrateapp.com</div>
            </div>
            <div class="quick-link">
                <div class="quick-link-icon">💬</div>
                <div class="quick-link-title">Response Time</div>
                <div style="font-size: 14px; margin-top: 5px; color: #666;">Within 48 hours</div>
            </div>
            <div class="quick-link">
                <div class="quick-link-icon">⭐</div>
                <div class="quick-link-title">Rate Our App</div>
                <div style="font-size: 14px; margin-top: 5px; color: #666;">Help us improve!</div>
            </div>
        </div>

        <div class="faq-section">
            <h2>Frequently Asked Questions</h2>

            <div class="faq-item">
                <div class="faq-question">🚀 How do I get started with Hydrate?</div>
                <div class="faq-answer">
                    <ol>
                        <li>Download the app from the App Store</li>
                        <li>Set your daily hydration goal (default is 2000ml/8 glasses)</li>
                        <li>Tap the quick-add buttons (250ml, 500ml, 1000ml) or the main "Add Water" button to log your intake</li>
                        <li>Check your progress throughout the day!</li>
                    </ol>
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">💧 How much water should I drink per day?</div>
                <div class="faq-answer">
                    The general recommendation is about 2 liters (8 glasses) per day for most adults. However, your needs may vary based on:
                    <ul>
                        <li>Your body weight and size</li>
                        <li>Physical activity level</li>
                        <li>Climate and weather conditions</li>
                        <li>Overall health</li>
                    </ul>
                    You can adjust your goal in Settings to match your personal needs.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🏆 How do weekly leagues work?</div>
                <div class="faq-answer">
                    <ul>
                        <li><strong>Competition:</strong> You're matched with 50 other users for a week-long competition</li>
                        <li><strong>Rankings:</strong> Your position is based on total water logged during the week</li>
                        <li><strong>Promotion/Demotion:</strong> Top 10 users advance to the next league tier, bottom 10 may drop down</li>
                        <li><strong>League Tiers:</strong> Bronze → Silver → Gold → Platinum → Diamond</li>
                        <li><strong>Weekly Reset:</strong> Every Monday at midnight, leagues reset and you get a fresh start</li>
                    </ul>
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🔔 How do I set up reminders?</div>
                <div class="faq-answer">
                    <ol>
                        <li>Go to Settings (gear icon in top right)</li>
                        <li>Enable "Notifications" toggle</li>
                        <li>Set your reminder frequency (every 1, 2, or 3 hours)</li>
                        <li>Choose your active hours (e.g., 8 AM to 9 PM)</li>
                        <li>Make sure notifications are enabled in your iPhone Settings → Hydrate → Notifications</li>
                    </ol>
                    <strong>Note:</strong> Free users get up to 3 reminders per day. Premium users get unlimited reminders.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">⏱️ When does my daily progress reset?</div>
                <div class="faq-answer">
                    Your daily water intake resets automatically at midnight (12:00 AM) each day. Your streak will continue if you met your goal the previous day. Weekly totals for leagues reset every Monday at midnight.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🔥 What happens if I break my streak?</div>
                <div class="faq-answer">
                    If you don't meet your daily goal, your streak will reset to 0 the next day. Don't worry! You can always start a new streak. Consistency is key to building lasting hydration habits. Remember, it's about progress, not perfection!
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">📊 Can I see my history?</div>
                <div class="faq-answer">
                    Yes! Go to the "History" tab at the bottom of the screen to see:
                    <ul>
                        <li><strong>Your Progress:</strong> Current streak, goals met this week, average ml/day</li>
                        <li><strong>This Week:</strong> Visual calendar showing your daily progress</li>
                        <li><strong>Today's Log:</strong> All water entries for today</li>
                    </ul>
                    <strong>Free users:</strong> 7-day history<br>
                    <strong>Premium users:</strong> 30-day history with detailed analytics
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">✏️ Can I edit or delete a water entry?</div>
                <div class="faq-answer">
                    <strong>Premium feature:</strong> Premium subscribers can edit or delete water logs in their history. This helps you correct mistakes or adjust entries. To upgrade, tap "Upgrade to Premium" in Settings.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">💎 What do I get with Premium?</div>
                <div class="faq-answer">
                    Premium subscription includes:
                    <ul>
                        <li>✅ Custom drink types & amounts (tea, coffee, juice)</li>
                        <li>✅ Unlimited smart reminders</li>
                        <li>✅ 30-day history & detailed analytics</li>
                        <li>✅ Detailed progress charts and trends</li>
                        <li>✅ Edit & delete logged entries</li>
                        <li>✅ Themes & customization options</li>
                        <li>✅ No ads (future feature)</li>
                        <li>✅ Priority support</li>
                    </ul>
                    <strong>Pricing:</strong> $0.99/month, $4.99/year, or $14.99 lifetime
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">💳 How do I manage my subscription?</div>
                <div class="faq-answer">
                    Subscriptions are managed through the App Store:
                    <ol>
                        <li>Open iPhone Settings</li>
                        <li>Tap your name at the top</li>
                        <li>Tap "Subscriptions"</li>
                        <li>Select "Hydrate"</li>
                        <li>Here you can cancel, change plans, or see renewal date</li>
                    </ol>
                    You can also tap "Manage Subscription" in the Hydrate app Settings.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🔄 How do I restore my Premium purchase?</div>
                <div class="faq-answer">
                    If you purchased Premium but it's not showing:
                    <ol>
                        <li>Go to Settings in the Hydrate app</li>
                        <li>Scroll to the bottom</li>
                        <li>Tap "Restore Purchases"</li>
                        <li>Wait for confirmation</li>
                    </ol>
                    If this doesn't work, contact support with your Apple receipt.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🔒 Is my data private and secure?</div>
                <div class="faq-answer">
                    Yes! Your privacy is our top priority:
                    <ul>
                        <li>Most data is stored locally on your device</li>
                        <li>We never sell your personal information</li>
                        <li>League usernames can be anonymous</li>
                        <li>All data transmission is encrypted</li>
                    </ul>
                    Read our full <a href="privacy.html">Privacy Policy</a> for details.
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">📱 Does Hydrate sync with Apple Health?</div>
                <div class="faq-answer">
                    Apple Health integration is coming soon! This will allow you to:
                    <ul>
                        <li>Automatically sync water intake to Health app</li>
                        <li>View hydration alongside other health metrics</li>
                        <li>Import water logged in other apps</li>
                    </ul>
                    Stay tuned for updates!
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">⌚ Is there an Apple Watch app?</div>
                <div class="faq-answer">
                    An Apple Watch companion app is in development! You'll be able to:
                    <ul>
                        <li>Quickly log water from your wrist</li>
                        <li>See your daily progress at a glance</li>
                        <li>Get haptic reminder notifications</li>
                    </ul>
                    We'll announce when it's available. Follow us for updates!
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🗑️ How do I delete my account?</div>
                <div class="faq-answer">
                    To permanently delete your account and data:
                    <ol>
                        <li>Go to Settings</li>
                        <li>Scroll to bottom</li>
                        <li>Tap "Delete Account"</li>
                        <li>Confirm deletion</li>
                    </ol>
                    <strong>Warning:</strong> This permanently deletes all your data including history, streaks, and league progress. This cannot be undone. If you have an active subscription, cancel it in App Store Settings first.
                </div>
            </div>

            <h2>Troubleshooting</h2>

            <div class="faq-item">
                <div class="faq-question">❌ The app isn't tracking my water</div>
                <div class="faq-answer">
                    Try these steps:
                    <ol>
                        <li>Make sure you're tapping the buttons (they should give haptic feedback)</li>
                        <li>Check if the circle progress ring is updating</li>
                        <li>Switch to another tab and back to refresh</li>
                        <li>Force close the app and reopen</li>
                        <li>If issue persists, contact support</li>
                    </ol>
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">🔕 I'm not receiving reminders</div>
                <div class="faq-answer">
                    Check these settings:
                    <ol>
                        <li><strong>In Hydrate:</strong> Settings → Enable Notifications is ON</li>
                        <li><strong>iPhone Settings:</strong> Settings → Hydrate → Notifications → Allow Notifications is ON</li>
                        <li>Make sure it's within your active hours</li>
                        <li>Check your reminder frequency settings</li>
                        <li>Restart your phone</li>
                    </ol>
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">📉 My league position isn't updating</div>
                <div class="faq-answer">
                    Try these fixes:
                    <ol>
                        <li>Switch to another tab, then back to League tab</li>
                        <li>Pull down on the league screen to refresh</li>
                        <li>Force close and reopen the app</li>
                        <li>Check that your water is being logged on Today tab</li>
                        <li>League rankings may take a few seconds to update</li>
                    </ol>
                </div>
            </div>

            <div class="faq-item">
                <div class="faq-question">💥 The app crashes or freezes</div>
                <div class="faq-answer">
                    <ol>
                        <li>Force close the app and reopen</li>
                        <li>Check for app updates in the App Store</li>
                        <li>Update your iOS to the latest version</li>
                        <li>Restart your iPhone</li>
                        <li>Delete and reinstall the app (your data should be preserved if using iCloud backup)</li>
                        <li>Contact support if problem continues</li>
                    </ol>
                </div>
            </div>
        </div>

        <div class="contact-box">
            <h3>Still Need Help?</h3>
            <p style="margin-bottom: 15px;">We're here for you! Contact us anytime.</p>
            <p style="font-size: 20px; margin-bottom: 10px;">
                📧 <a href="mailto:support@hydrateapp.com">support@hydrateapp.com</a>
            </p>
            <p style="font-size: 14px; opacity: 0.9;">We typically respond within 48 hours (often much faster!)</p>
        </div>

        <div class="footer">
            <p>© 2026 Hydrate. All rights reserved.</p>
            <p><a href="privacy.html">Privacy Policy</a> | <a href="terms.html">Terms of Service</a> | <a href="index.html">Home</a></p>
        </div>
    </div>
</body>
</html>