Error when upgrading

[falexandresilva]

Module

helpdesk_mgmt.

Describe the bug

Error when upgrading helpdesk_mgmt.

To Reproduce

18:

Steps to reproduce the behavior:

1. Update the helpdesk_mgmt module.

Expected behavior
A clear and concise description of what you expected to happen.

Additional context
Log: Odoo Server Error

Occured on www.sistronix.com.br:8018 on model ir.module.module on 2026-06-09 11:55:10 GMT

Traceback (most recent call last):
File "/opt/odoo/odoo/http.py", line 2167, in _transactioning
return service_model.retrying(func, env=self.env)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/service/model.py", line 157, in retrying
result = func()
^^^^^^
File "/opt/odoo/odoo/http.py", line 2134, in _serve_ir_http
response = self.dispatcher.dispatch(rule.endpoint, args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/http.py", line 2382, in dispatch
result = self.request.registry['ir.http']._dispatch(endpoint)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/addons/base/models/ir_http.py", line 333, in _dispatch
result = endpoint(**request.params)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/http.py", line 754, in route_wrapper
result = endpoint(self, *args, **params_ok)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/addons/web/controllers/dataset.py", line 42, in call_button
action = call_kw(request.env[model], method, args, kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/api.py", line 535, in call_kw
result = getattr(recs, name)(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/venv/lib/python3.12/site-packages/decorator.py", line 232, in fun
return caller(func, *(extras + args), **kw)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 77, in check_and_log
return method(self, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 691, in button_immediate_upgrade
return self._button_immediate_function(self.env.registry[self._name].button_upgrade)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/addons/base/models/ir_module.py", line 624, in _button_immediate_function
registry = modules.registry.Registry.new(self._cr.dbname, update_module=True)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/venv/lib/python3.12/site-packages/decorator.py", line 232, in fun
return caller(func, *(extras + args), **kw)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/tools/func.py", line 97, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/modules/registry.py", line 129, in new
odoo.modules.load_modules(registry, force_demo, status, update_module)
File "/opt/odoo/odoo/modules/loading.py", line 485, in load_modules
processed_modules += load_marked_modules(env, graph,
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/modules/loading.py", line 365, in load_marked_modules
loaded, processed = load_module_graph(
^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/modules/loading.py", line 228, in load_module_graph
load_data(env, idref, mode, kind='data', package=package)
File "/opt/odoo/odoo/modules/loading.py", line 72, in load_data
tools.convert_file(env, package.name, filename, idref, mode, noupdate, kind)
File "/opt/odoo/odoo/tools/convert.py", line 662, in convert_file
convert_xml_import(env, module, fp, idref, mode, noupdate)
File "/opt/odoo/odoo/tools/convert.py", line 733, in convert_xml_import
obj.parse(doc.getroot())
File "/opt/odoo/odoo/tools/convert.py", line 648, in parse
self._tag_root(de)
File "/opt/odoo/odoo/tools/convert.py", line 601, in _tag_root
raise ParseError(msg) from None # Restart with "--log-handler odoo.tools.convert:DEBUG" for complete traceback
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
odoo.tools.convert.ParseError: while parsing /opt/odoo/extra-addons/helpdesk/helpdesk_mgmt/views/res_config_settings_views.xml:3
Erro ao validar visualização próxima de:

                        <block title="Users" name="users_setting_container">
                            <setting id="invite_users_setting">
                                <widget name="res_config_invite_users"/>
                            </setting>
                            <setting id="active_user_setting">

O campo "helpdesk_mgmt_portal_select_category" não existe no modelo "res.config.settings"

View error context:
{'file': '/opt/odoo/extra-addons/helpdesk/helpdesk_mgmt/views/res_config_settings_views.xml',
'line': 8,
'name': 'res.config.settings form',
'view': ir.ui.view(478,),
'view.model': 'res.config.settings',
'view.parent': ir.ui.view(176,),
'xmlid': 'res_config_settings_view_form'}

The above server error caused the following client error:
RPC_ERROR: Odoo Server Error
RPCError@http://www.sistronix.com.br:8018/web/assets/3299cb1/web.assets_web.min.js:3177:338
makeErrorFromResponse@http://www.sistronix.com.br:8018/web/assets/3299cb1/web.assets_web.min.js:3181:165
rpc._rpc/promise</<@http://www.sistronix.com.br:8018/web/assets/3299cb1/web.assets_web.min.js:3187:34