What
There is no proper feedback mechanism for users when they encounter errors during sign up. And no way to request a password change if they have an existing account and cannot login.
Where
This specific occurred in the TIB instance of Kompakkt. User was trying to create an account via the registration link, but apparently our instance was not accepting capital letters in the user name - the registration was failing on the frontend, but creating a record in the database anyway. Then users could not actually register again because the account appeared to be already created. They were confused by the error messages (see below).
While this may be a specific problem only to our instance, we are not sure what is causing it. Furthermore if a user has an account already, there is no way to retrieve it via email, if they forget eg. user name or password. This should be an option in the login screen.
Screenshot
Console Output
No output available unfortunately, this error was reported by a user.
What
There is no proper feedback mechanism for users when they encounter errors during sign up. And no way to request a password change if they have an existing account and cannot login.
Where
This specific occurred in the TIB instance of Kompakkt. User was trying to create an account via the registration link, but apparently our instance was not accepting capital letters in the user name - the registration was failing on the frontend, but creating a record in the database anyway. Then users could not actually register again because the account appeared to be already created. They were confused by the error messages (see below).
While this may be a specific problem only to our instance, we are not sure what is causing it. Furthermore if a user has an account already, there is no way to retrieve it via email, if they forget eg. user name or password. This should be an option in the login screen.
Screenshot
Console Output
No output available unfortunately, this error was reported by a user.