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Support

For MCP support, email support@elevenflo.com.

Copy this block, fill it in, and include it in your message:

Organization:
Account email:
MCP client and version:
Endpoint URL:
Case or filing involved:
Tool or prompt attempted:
Approximate time:
Error message:
Affects one user or multiple users:

Severity

Access blocked

Use when no authorized user in your organization can connect.

Research blocked

Use when the client connects but core read tools fail.

Incorrect or missing data

Use when a case, filing, summary, or source result appears wrong or incomplete.

Client setup help

Use when a supported client cannot complete OAuth or cannot find the elevenflo server.

Before contacting support

Run the smoke test:

Use ElevenFlo MCP to find the FTX Trading Ltd. Chapter 11 case. Return the top match with case name, court, case number, and case identifier.

Expected:

FTX Trading Ltd.
case_id: 1857
case_watch_id: 1857

If the smoke test fails, include the failure text in the support request.