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macOS beta chat errors: agent bridge fails to start #9342

Description

@Git-on-my-level

Summary

PostHog shows a current macOS beta/newer Desktop chat regression where chat agent requests fail with:

AI not available: bridge failed to start

This is concentrated on beta/newer builds and is the dominant beta chat error in the last 24h.

Evidence

Source: PostHog project OMI / Omi, checked 2026-07-09 ~18:00 UTC.

24h macOS Desktop channel summary:

  • Beta/newer than stable: 24 chat-error users / 143 chat-error events across 110 active users (~21.8% of active beta/newer users)
  • Stable/prod 0.12.0+12000: 18 users / 37 events across 694 active users (~2.6%)

Dominant beta/newer error:

  • AI not available: bridge failed to start: 122 events / 19 users

Breakdown for the bridge-start error in the last 24h:

Version Build Events Users
0.12.58 12058 7 7
0.12.59 12059 47 6
0.12.62 12062 13 6
0.12.57 12057 6 6
0.12.56 12056 6 6
0.12.60 12060 18 5
0.12.61 12061 8 4
0.12.55 12055 4 4
0.12.54 12054 13 3

Current appcast at check time:

  • Stable/prod: 0.12.0+12000
  • Beta: 0.12.62+12062

Why this seems separate from existing issues

Open issue #9264 tracks a larger Desktop PTT / voice-turn state-machine refactor. This issue is narrower: current beta/newer Desktop chat agent bridge startup failures, visible to users as chat errors.

Suggested investigation

  1. Identify which bridge process/service is failing to start for these chat turns.
  2. Break down failures by adapter/provider and whether the bridge binary/package exists locally.
  3. Capture structured error fields for bridge launch path, executable path, exit code, stderr, and install/setup state.
  4. Verify latest beta 0.12.62+12062 on a clean machine and on an upgraded machine.

Acceptance criteria

  • Beta Desktop chat can start the local agent bridge reliably on supported installs.
  • chat_agent_error for AI not available: bridge failed to start drops to baseline.
  • Telemetry includes enough structured fields to distinguish missing install, launch failure, crash, and provider/config errors.

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    bugSomething isn't workingchatRelated to the "chat with your memories" featuredesktopmacOSp1Priority: Critical (score 22-29)reliability

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